Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team. Tend is rewriting the playbook of modern dentistry by building a company around the patient and the provider. We believe that with the power of technology, a hospitality-driven mindset, and a top tier clinical team, we can make going to the dentist something to look forward to. Our vision is to transform the dental experience into one that is empowering, human and personalized.
Since launching in 2019, we have provided exceptional care to over 100,000 patients across five major cities: New York, Washington DC, Boston, Atlanta and Nashville. With thousands of five-star reviews, Tend has become one of the country's top-rated and in-demand dental practices, with over 650 team members to support this mission. We're continuing to grow quickly and looking for the best of the best to come join our team.
The Senior Regional Director of Operations has responsibility for a significant geographical market of Tend, consisting of 6+ dental studios and reporting directly to the Chief Operating Officer. The Senior Regional Director will have accountability for multi-site studio performance, including P&L responsibility, oversight of quality, patient safety, staffing model, day to day operations, healthcare and regulatory compliance, and patient and team member experience. The ideal profile will be a Dentist with a few years of clinical experience, turned operator, with a passion for leading teams and driving clinical and operational excellence.
This position will play a significant role in cultivating an environment that provides effective and trustworthy dental services in a fast paced, dynamic and respectful work environment.
Essential Functions:- Ability to analyze business reporting and create recommendations/actions to meet/exceed revenue goals, growth goals and profitability of all Studios within Market.
- Overseeing the administrative operations of 8+ offices with 5mm+ revenue per studio
- Monitor the P&L statements for each Studio and develop effective ways to close the gaps between actual performance and company projections
- Responsible for resolving Member escalations within established SLA.
- Ensures Studio Managers accountability for consistent execution of clinical administration standards.
- Understands and promotes the brand principles and is an exceptional representative of the business both with internal and external stakeholders.
- Strong operational background and ability to implement and oversee operations.
- Responsibility for the development, retention, hiring, performance management, compensation, and engagement studio management staff.
- Manage the operating budget and allocation of resources. Mentor and manage Studio Managers and support staff at each site.
- Comprehensive understanding of operational and clinical protocols and the ability to work with Provider leadership to implement and manage exceptional quality programs.
- Champions and leads change, embraces new business models and innovative approaches to delivery of high quality clinical services.
- Creates a positive, professional environment that fosters strong team member engagementParticipates and supports provider pipeline development strategies/initiatives.
- Collaborates with Clinical leadership to develop clinical programs while providing the support to deploy innovative approaches to delivery of high quality clinical services, including specialty dental services in various product categories.
- Strong understanding of insurance; revenue cycle; patient billing; treatment planning. Ability to drive leading and lagging indicators to assure success.
- Actively participate within the Operations Leadership Team to ensure collaboration and best practice sharing amongst the broader Tend team.
- Take appropriate actions to ensure compliance with applicable laws, regulations, Tend policies and procedures, and full integration into theTend culture and support resources.
Education and Experience:- DDS, DDM or DMD with 1-5 years as a practicing Dentist preferred
- Bachelor's degree required/Master's degree in Healthcare field or MBA nice to have
- Leadership experience and P&L responsibility within healthcare/hospitality/services industry
- A minimum of five years of regional leadership experience in a multi-site; multi-state company
- Multi-site-Multi-state Healthcare experience preferred
- Proven experience managing day-to-day operations with 15-25 FTE per location; 5mm+ in revenue
- Analytical thinker with excellent problem-solving skills and the ability to adapt to changing priorities and deadlines.
- Experience working within a DSO Management company is preferred
- Experience in leading teams across multiple locations
- 2 years of experience with clinical process improvement projects is preferred
- Must be comfortable working autonomously and have demonstrated the ability to collaborate with cross-functional resources
- Embodies and demonstrates the Tend values and principles in behaviors and actions.
- Develops talent & builds high performing teams.
- Thinks and acts strategically.
- Fosters innovation, speed and agility.
- Ensures focused effort drives outcomes
- Travel 50% to 70% of the time
New York pay range $160,000 - $200,000 USD
The Tend Difference The highest standard of care, anywhere. You'll work with highly-esteemed clinical leadership and experience-obsessed colleagues to provide the best patient experience possible, with access to technology that's head and shoulders above the average practice. You'll have exciting opportunities to collaborate with talented team members to make visits extraordinary. Our hospitality-driven approach to care means that patients actually look forward to seeing you.
A top-tier clinical team who puts patients first. We value science over sales, and promote a culture of warmth and hospitality - our teams are recognized for going the extra mile for our patients. We trust our providers to put patient needs first, and never implement production quotas. We offer a warm, collaborative culture and are proud to be an inclusive, curious team driven by excellence.
A new model that's a joy to work at. Tend has become beloved by patients and providers alike for combining beautiful work environments with cutting-edge clinical technology. Our providers are rewarded based on an innovative pay structure, as well as education programs that are training the next generation of industry leaders. And our top-notch total rewards packages include both best-in-class benefits and compensation. You'll not only have the chance to be part of a thriving, industry-changing company, but empowered to become an expert in your field and supported through continuing education.
Tend is an Equal Opportunity Employer. Tend is committed to promoting a work environment in which differences are respected, employees are treated fairly, and individual contributions are valued and rewarded. We are proud to be an Equal Opportunity Employer. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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