Comcast Business offers a suite of Connectivity, Communications, Networking, Cybersecurity, Wireless, and Managed Solutions to help global organizations of all sizes prepare for what's next. Powered by the nation's largest Gig-speed broadband network and backed by 24/7 customer support, Comcast Business is the nation's largest technology provider to small businesses and one of the leading service providers to the Enterprise market. Comcast Business has been consistently recognized by industry analysts and associations as a leader and innovator, and one of the fastest growing providers of Ethernet services.
Job Summary
Responsible for providing offnet access quote responses to the sales organization within the stated SLA response time. Respond to a variety of cost and product questions pertaining to an offnet sales deal. Negotiate strategic deals to meet the desired customer target cost by creatively bundling multiple deal points with a variety of vendors. Act as 2nd level escalation contact point for team escalations. Act as an auditor of offshore activities and drive improvement in any areas that are underperforming. Has in-depth experience, knowledge and skills in own discipline. Usually determines own work priorities. Acts as resource for colleagues with less experience.
Job Description
Core Responsibilities
- Source and negotiate access pricing for complex and multi-site deals that meet or beat the desired financial targets.
- Leverage multiple vendors to provide the most optimal access method and cost solution.
- Liaise with the sales and product organizations to understand deal financials and targets.
- Liaise with the operational organization to understand impact of selected vendors on operational performance and leverage pricing, footprint and operational capabilities to find the most optimal vendor.
- Investigate and identify any additional costs for deals ahead of time, negotiate to lower or waive where possible and communicate to sales, product and operational organizations.
- Act as lead liaison in coaching and managing offshore quote team which includes audits into performance, ongoing training and communication improvements.
- Support the creation and utilization of team metrics to drive improvements.
- Lead, mentor and provide guidance to quoters, as necessary.
- Assist in escalations with sales, product and operations teams, as necessary.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
2-5 Years