Overview As a member of our Business Systems team, you will work cross-functionally with users, business stakeholders and engineers to make our sales transactional systems and tools environment dynamic, intuitive and easy to use. You will own the end to end feature set, user experience, roadmap and strategic decisions for the tools that allows the company to go to market, execute and fulfill orders, and recognize revenue. You will own the experience for nearly 1,500 users as they interact and process millions of datapoints through our system. You will be the key-master for all things frontend with our internal products, understanding key pain points while reviewing and creating designs to help us scale quickly and efficiently. We believe that clean, intuitive and efficient systems are a crucial piece of our ability to scale at a rapid pace. This is a hybrid role between User experience / design and core product management. Responsibilities
- Work with users, business stakeholders and software engineers to make our internal systems and tools intuitive and very easy to use. These systems handle a lot of complex processes, but the user experience needs to be at the forefront of new development.
- Partner with other product managers within the team to develop Figma mockups and workflows.
- Conduct user testing to refine and validate workflows, concepts, and processes.
- Develop, own and understand business problems and design /implement easy to use systems.
- Own the process for how new processes and fields are added into our CRM, fulfillment, partner portal and finance systems to ensure the user experience is maintained and complexity is minimized.
- Own the roadmap and prioritization of various workflows and systems development.
- Constantly strive to root out all inefficiencies with our existing tools, writing specifications on how developers can improve on them.
- Design workflows and experiences that will make our users excited to use them again and again.
Requirements
- Bachelor's degree or equivalent experience.
- Resilience - You will stop at nothing to make our tools the best they can be.
- Detail-oriented - You think critically about challenges and design efficient and effective solutions.
- Proactive - You act without being told what to do. You bring new ideas to the company each and every day.
- Meticulous - A single extra field or necessary click bothers you if it doesn't have a clear purpose.
- Team Player - You know how to communicate well with a variety of stakeholders and can work as a team to get your designs implemented.
- Proficiency in systems user experience design.
- Prior tech company or startup experience is a plus.
- 3+ years of experience in industry or similar role