Senior Product Manager, Industry Professional Identity Services
Employment Type: Permanent
Contract Duration:
At IATA, we speak for the airlines of theworld, serving and supporting over 300 of them across all continents. Weare passionate and knowledgeable about the aviation industry, and we strive tomake it safer, smarter, more sustainable and more inclusive. We celebratediversity and inclusion in our workforce, and we respect and value thedifferent backgrounds, perspectives and skills of our employees. We also careabout our employees' wellbeing, and we provide flexible work arrangements,travel benefits, family-friendly policies, equal pay and a day off on yourbirthday. We believe in giving back to the community and encourage our staff toparticipate in volunteering activities that support causes they care about. Weencourage you to join our global community of aviation enthusiasts, and we willdo our best to make you feel comfortable during the interview process. IATA ismore than a trade association; it is a vision of a better future for airtravel.
Commercial Products & Services
Based in Miami - Exempt (salaried) position
Full time, band C2
About the team you are joining
The Airline, Airport and Security OCS department provides theaviation industry with transformative Operational and Compliance solutionshelping to drive overall profitability and sustainability.
Within the department, the Identity Services team provides theaviation industry with coding and identification services which power andenable a globally connected travel ecosystem. This includes managing airportcodes, airline codes and travel seller identification and verification onbehalf of the wider travel industry.
The portfolio consists of 4 main product lines: Airline and LocationCode Issuance, Global Data Products, Travel Professional ID Cards, and Mileageand Coding Publications. Together these products provide critical services forthe identification of industry players and locations through codes, as well as theverification of these identifiers through a suite of different services andpublications.
The Senior Product Manager Industry Professionals IdentityServices reports to the Head, Aviation Industry Identity Services and isresponsible for the product management of the Travel Professional ID Cardportfolio as well as driving new initiatives in the identification andverification of industry professionals across the aviation and travel &tourism segments.
What your day would be like
- Strategic product development and management of IATA's industry professional identification services including the IATA / IATAN Travel Agent ID Card as well as services for the identification of other industry professionals.
- Drive adoption of industry professional identification programs by achieving the goal of being the leading provider of identification and verification services for industry professionals.
- Develop go-to-market strategies and execute marketing and sales campaigns in conjunction with the marketing and regional sales teams, ensuring financial and other targets are achieved.
- Work closely with internal and external industry stakeholders in defining a product strategy and executing on the roadmap through new products and product enhancements including leveraging new digital identity technologies.
- Manage strategic vendors to support existing travel professional identification initiatives as well as new activities that support the product roadmap.
- Establish and manage multifunctional teams to deliver business results and projects successfully.
- Expand portfolio to new industry segments.
- Work closely with operations and technical teams to ensure the smooth day-to-day operations of the solutions and support customer service.
- Maintain full P&L ownership for the portfolio including managing budgets, forecasts, and financial reports.
- Engage closely with IATA and industry stakeholders and participate in industry forums to promote the value of industry professional identification and related personnel identity verification services.
We would love to hear from you if possess:
- An university degree (Bachelor or Master) in Business Administration, Economics, Marketing or equivalent
- 7 - 10 years of commercial / product management experience preferably in the airline or wider travel industry
- Experience in the travel industry, and in distribution in particular.
- Knowledge and experience with identity management solutions and their implementation
- Outstanding presentation and communication skills with ability to transmit messages effectively and concisely.
- Strong leader, comfortable in managing multifunctional teams and external suppliers.
- Strong interpersonal skills, ability to build sustainable relationships with stakeholders.
- Comfortable in public speaking and influencing key stakeholder.
- Attention to detail and an ability to sift through data to derive thoughtful insights.
- Flexible, innovative, and can-do mentality and the ability to work in a complex, business critical and high-profile commercial environment and in ambiguous situations.
- Fluency in written and spoken English, other languages desirable.
- Candidates must possess and exhibit the core IATA values (be people and team oriented, focused on results, embrace innovation, and change, and demonstrate leadership and personal integrity).
Travel Required: Y - 20%
Learn more about IATA's role in the industry, our benefits, and the team at iata/careers/ . We are looking forward to hearing from you.