Senior Product Manager

Job Description

We are moving quickly and are adding to our best-in-class team. Joining McDonald's means thinking big every day and preparing for a career that can have impact around the world. We are customer focused, committed to being leaders, and believe we are better when we work together.

McDonald's has long been an industry leader, innovating to deliver improvements in the experience for our customers and restaurant teams. In recent years, digital platforms have become an increasingly critical part of delivering excellent customer and crew experience. We have invested to build assets and capabilities that will take advantage of this growing consumer interest in digital, including upgrades to the mobile app, as well as installation of self-order kiosks, and digital menu boards.

As a Senior Product Manager, you will be responsible for leading the product strategy, roadmap, and execution for our decisioning & machine learning solutions that drive personalized experiences. You will work closely with cross-functional teams, including engineering, design, marketing, and operations, to drive product innovation and achieve business goals. You will be the champion of the customer and crew, translating their needs and feedback into product requirements and driving customer-centric product development. The ideal candidate is a customer-obsessed, product innovator who can lead and inspire cross-functional teams to deliver exceptional products that customers love and that win for the business.

Key Responsibilities:

Develop and implement the product strategy and roadmap for decisioning/machine learning, aligning with overall business goals and market trends. Define the product vision and direction, and communicate it effectively to cross-functional teams, executives, and partners.

Collaborate with partners to create experiences that align with the global personalization strategy.

Drive end-to-end product development, including conducting market research, defining customer requirements, crafting product specifications, and working with engineering and design teams to develop and launch new products and features.

Manage omni-channel experiences across web, mobile, kiosk and menu boards.

Work closely with vendors and internal partners, including development and production support.

Stay up to date with industry trends and technologies to advise product strategy and ensure the product portfolio remains competitive.

Facilitate release planning, weekly demos with collaborators and other Agile practices on an operational basis.

Collaborate with cross-functional teams and global markets including engineering, design, marketing, operations, and customer support, to ensure smooth execution of product initiatives. Develop a collaborative environment and build strong relationships with team members to align product goals and achieve business objectives.

Deeply understand customer and restaurant crew needs, difficulties, and behaviors through research, user feedback, and market analysis. Use insights to advise product decisions and prioritize product backlog items.