Senior Principal Product Manager

Job Description

The Team:

This role is part of the Data Platform which is the foundation of the NOW platform and provides scalable and intuitive databases and data services. We provide a world class data platform with a deep focus on scalability, reliability, and observability to operate and grow alongside the needs of our business units and customers. We are introducing new data services to meet market needs and as we scale, we are moving to container-based provisioning and deployment models using Kubernetes.

The Role:

ServiceNow customers work with a massive and diverse set of data to enable intelligent workflows across their businesses. We are looking for an experienced Product Manager who is passionate about data streaming, real-time analytics, and event-based applications to lead our data streaming and event processing service based on Apache Flink. You will be enabling our customers to incorporate machine-scale, real-time data into their digital workflows and powering new experiences across the enterprise.

This role is highly collaborative, working with product managers, internal and external customers, and experienced engineers to build high quality services that are consumed as part of the NOW platform and power the ServiceNow ecosystem of over 10K customers and partners.

What you get to do in this role:

Deliver Customer Value

Work directly with internal and external customers to Identify use cases that can be achieved and enhanced with data streaming, real-time analytics, and event processing

Serve your primary customers who are internal ServiceNow teams deploying data processing jobs as part of their applications

Create exceptional developer and operations experiences that allow teams to successfully deploy and support their processing jobs

Collaborate closely with ServiceNow business units to power new products and capabilities built on the data platform

Evangelize the data platform capabilities to drive awareness, enablement, and adoption

Become a domain expert by integrating usability studies, research, and market analysis into product requirements that map to clear customer value

Provide Team Leadership

Establish the vision and product strategy for a highly visible new data service

Work across product teams to establish common integration points and implementation patterns

Manage various stakeholders and communicate product priorities and build consensus

Work with cross-functional teams to execute on the product roadmap and bring high-quality services to life

Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries

Have a Significant Impact

Own the vision and product strategy for a new service that is delivering net-new capabilities and unlocking additional market opportunity

Be part of a high-performing Product team that is accountable, empowered, and works together to deliver outcomes that matter

Influence other product teams by being the expert in your domain