Come join the Consumer Group's Marketing Operations team as a Senior Portfolio Marketing Operations Manager, driving velocity and operational excellence managing the overall execution portfolio of marketing operations. The CG marketing operations team enables marketing experiences across the web, CRM, and shopping engine to serve our millions of TurboTax customers. You will collaborate with a cross-functional team of web marketers, marketing operations team members, designers, engineers, product managers and program managers to proactively enable greater marketing operations agility through a system thinking and operating model approach.
Why You'll Love This Role
Portfolio Ownership: You will have a broad responsibility for the health of our marketing operations organization for marketing initiatives that make a big impact to our TurboTax customers.
Highly Dependent and Awesome Team: You will collaborate closely to deliver marketing experiences accelerating the growth of the TurboTax ecosystem.
Diversity and inclusion aren't just something we do - it's part of who we are. Intuit's commitment to diversity and inclusion dates back to the early days of the company when we first declared our core values and mission, and today our Stronger Together value keeps this front and center in how we power prosperity around the world. When our workforce composition reflects our customers and communities, we believe we can develop deeper empathy, accelerating innovation to solve the biggest problems our customers face.
Responsibilities
- Serve as the key point of contact for Marketing Operations portfolio management (intake, scope, prioritization, triaging assignments, scheduling, problem solving, capacity planning)
- Apply analytical and critical thinking to create a holistic KPI dashboard tracking for operational excellence which includes central view of initiatives, cycle time, incident tracking and delivery.
- Strategic and operational mindset to develop and orchestrate end to end Agile operating models that link business and technology to deliver automation
- Lead the continuous improvement across people, process and technology to reduce manual work, increase delivery predictability, improve quality with workflow diagrams, measure and report on the operational health
- Passionate about resolving/clarifying issues that could impede execution of marketing campaigns
- Identify and influence a framework for infusing AI in marketing operations
- Leadership voice and excellent communicator: Guide both the team and leaders with broader stakeholders to ensure longer-term strategies meet near term deliverables while tracking ongoing and completed work for leadership reviews
- Technical and domain expertise: Quickly develop a deep awareness of our marketing technology platforms and initiatives end-to-end provide counsel related to technology
- Maintain a positive attitude, motivation, and commitment to drive results in a challenging, ever-changing environment
- 5+ years of experience in complex high-volume marketing operations team
- Advance admin understanding of Agile software (JIRA) to build complex dashboards and reports
- 5-7 years experience working across a variety of process working models and software development life cycles from traditional Waterfall to Agile and Scrum
- Experience in the following domains: web authoring, experimentation, marketing automation, marketing technology and ecommerce/GTM marketing for pricing
- Strong understanding of AI, machine learning and deep learning technologies
- Experience designing, developing, and deploying data driven operating models that enable business agility with strategic impact
- Ability to develop and deliver executive-level presentations and business cases using PowerPoint
- Bachelor's/University degrees, Master's degree preferred, scrum master and/or system design certifications
- Demonstrated experience with Marketing tooling such as Workfront, Smartsheet for portfolio & project planning, tracking, and ensuring optimal delivery quality
- Demonstrated ability to work in an extremely very fast-paced environment, proactively drive cross-functional projects independently and build consensus without clear authority
- Requires attention to detail, advanced project management skills, very good communication and problem-solving skills