Senior Manager

Job Description:

Fidelity Digital Asset (FDA) is an exciting and rapidly growing business unit that is focused on bringing emerging concepts to life in the digital asset arena and delivering those solutions to Fidelity clients and prospects. The Senior Manager (SM) of Execution Services will be responsible for being a flexible team manager with a global remit. The Senior Manager will ensure that all day-to-day activities including trade confirmation and settlement processes, reporting, and inquiry responses are completed timely and accurately. In addition, the SM will participate in pivotal initiatives as required.

To be effective, you will work closely with the aligned institutional client team globally, including the Relationship Manager and Head of Client Service Team to ensure understanding of client trading and operational needs as well and drive overall satisfaction. With your knowledge and commitment, you will become a collaborative and resourceful member of the FDA team, sharing standard methodologies, and driving successful results.

• Bachelor's Degree preferred
• 5+ years people management experience coaching, performance, escalation & oversight of daily functions
• 10+ years of direct client facing relationship & trade support experience
• Deep knowledge of Institutional clients, accounts (e.g. hedge funds)
• Deep knowledge of trade execution, trading technologies & API/FIX & other trading frameworks
• Relationship building skills across team, business unit, national peers and working as part of a global team
• Proven delivery of world-class service experience
• Strong project management & decision-making skills

• Your proven leadership skills
• Your excellent interpersonal, verbal, and written communication skills
• Your ability to work well on teams and in fast-paced, cross-collaborative environments
• Your ability to think analytically and deliver solutions to complex challenges
• Your ability to think ahead, anticipate questions, plan for contingencies, and find alternative solutions
• Your passion for innovation
• Your success in navigating and thriving in a dynamic, growing new business
• Your understanding of risk inherent to Institutional trade execution

At Fidelity, collaboration isn t just about working together, but also about improving lives together. Our success as a firm is due to the personal responsibility and pride that our associates take in getting things just right, and the compassion that drives us to focus and commit for our customers and each other. Included in the value that you ll deliver are:

• Supporting complex trading needs while maintaining a client first mentality
• Optimizing the client experience at Fidelity and developing long term client relationships and partnerships
• Providing exceptional service to all our clients by processing their requests in an accurate and timely manner
• Driving high satisfaction, quality, and efficiency for both the client and Fidelity
• Delivering superior results quickly and efficiently, utilizing effective time management skills
• Actively participate in client meetings and client service reviews
• Driving innovation through intellectual curiosity and comprehensive understanding of business processes and challenges

Fidelity Digital Asset is a rapidly growing business unit, dedicated to serving existing customers as well as a growing new customer base within the Fidelity enterprise. This role represents an exciting opportunity to help launch Institutional relationship capabilities within FDA and help bring the vision for the future to life.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award , we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document , and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at .

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to .