Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies.
Acquired by Staples in 1998, Quill delivers the essential services, solutions, and award-winning customer support to help our customers - and our people - thrive. When you partner with Quill, as a customer or as an associate, every workday is more rewarding.
From paper, ink & toner, to technology and custom print, we deliver the right products at the right value, plus an unmatched assortment of over 900 instant rewards available with every order.
What you'll be doing:
- Develop and communicate a clear product strategy and roadmap, aligning it with the company's vision and market opportunities.
- Tailor website experiences to meet the specific needs and preferences of different customer segments.
- Identify key moments of engagement, conversion, and potential friction in the customer journey.
- Continuously monitor and analyze website & customer performance, gathering feedback and data to drive improvements and iterate on product features.
- Implement A/B testing and other optimization techniques to improve website performance and user satisfaction.
- Collaborate with UX/UI designers and developers to iterate on design elements and functionality.
- Lead, mentor, and inspire a team of product managers to deliver high-quality products on time and within budget.
- Conduct thorough market research to identify trends, customer needs, and competitive insights to inform product decisions.
- Collaborate with engineering and design teams to define product requirements, user stories, and specifications.
- Manage product launches, including go-to-market strategies, pricing, and promotional plans to ensure successful market entry.
- Stay updated on industry trends and emerging technologies related to website optimization and user experience.
What you bring to the table:
- Ability to identify and understand internal or external customer needs and interests and deliver customer-centric solutions.
- Dedication to fostering an inclusive environment consisting of diverse individuals from varying backgrounds and cultures.
- Ability to develop new insights; question conventional approaches; encourage new ideas; design and implement new solutions.
- Ability to actively seek new ways to grow and be challenged using both formal and informal development channels.
- Strong analytical skills and proficiency with analytics tools such as Adobe Analytics, GA4 and/or Fullstory.
- Ability to effectively communicate with executive leadership, cross-functional teams, and external partners to ensure alignment and collaboration.
- Proven success in bringing products to market and achieving business objectives.
- Familiarity with A/B testing, SEO, and content management systems.
- Ability to adapt to a dynamic and fast-paced environment.
- Knowledge of agile development methodologies.
Qualifications - External What's needed- Basic Qualifications:
- Bachelor's degree or equivalent work experience
- 8+ years of experience in product management, eCommerce, customer experience, with at least 2 years in a leadership role
What's needed- Preferred Qualifications:
- Experience in B2B eCommerce is a plus
- MBA
We Offer:
- Inclusive culture with associate-led Business Resource Groups
- Flexible PTO (22 days) and Holiday Schedule
- Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more.