Senior Helpdesk Specialist

Title: Senior Helpdesk Specialist Location: Dallas ,TX Duration: 12 Months Plus
Minimum Requirements : The Senior Helpdesk Specialist will deliver exceptional technical support via phone and walk-up channels. This role entails resolving basic and complex Windows and Microsoft-related issues encountered by employees, including application errors, system crashes, and network connectivity issues. Additionally, the Specialist will handle software installation and troubleshooting, as well as mild PC and hardware connectivity issues. Utilizing ticketing systems such as Remedy, Genesys, and Active Directory, along with proficiency in Microsoft Azure, PowerShell, OneNote, SharePoint, SCCM Remote Control Viewer, and TeamViewer, the Specialist will document and manage support requests effectively. The ideal candidate should possess in-depth knowledge of computer systems and mobile devices running Microsoft Windows 10 & 11, Mac OS & iOS, Microsoft Office Suite, and Microsoft 365. Furthermore, they will manage the incoming support ticket queue and undertake additional responsibilities as assigned. As an escalation point for more advanced tasks and troubleshooting, the Specialist will contribute to the creation of weekly knowledge base articles Minimum required education: Minimum educational requirements include an Associate's Degree, accompanied by at least 5 years of professional-level experience in technology support, preferably within an IT solutions desk environment. An equivalent combination of education and experience may be considered. Successful candidates must be capable of obtaining CJIS certification, without exceptions.