JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Client Relationships- Proactively develop and manage local client relationship ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Ensure client satisfaction with the site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.
Service Delivery- Manage the sites in accordance with all agreed policies, procedures and contract scope.Follow the annual performance plan; accomplish Key Performance Indicators as agreed with client and within the MSA. The FM will maintain their own monthly stats to support their self-assessments of the program.
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the regional manager for consideration.
- Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
- Manage repairs and maintenance and other requests, tracking to completion.
- Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
- Effectively manage the JLL computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
- Coordinate with other client teams which may include workplace experience, concierge, office services, national real estate and outside consultants.
- Lead small scale construction activities.
- Support the sourcing SME and regional facilities managers through the vendor contract and procurement process.
Finance Management / Cost Control / Profitability- Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
- Identify cost savings opportunities and track and contribute in compliance with the MSA KPIs.
- Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
- Support Regional Facilities Manager with creation of the annual operating budget and monthly variance reports.
- Review and approve vendor invoices using available systems and in compliance with all account policies and procedures.
- Ensure compliance within delegated financial and contractual authorities.
Leadership- Actively support an environment of teamwork, cooperation, performance excellence and personal success
- Align with facilities leadership team as a manager and act in a managerial capacity at the site level.
- Manage the facility operation (or operations if multiple sites), through collaboration with direct employees, Landlords, and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
Sound like you? To apply you need to possess:- Bachelor's Degree or Diploma in Facility, Property or Operations Management is desirable.
- Minimum 5 years' experience in facilities, property management or related field.
- At least five years of supervisory experience in a facilities management- related field, including client service, conference services, vendor contracts and/or related services.
- Proficiency in a range of information technology tools and platforms.
- Excellence in communication skills.
- Strong analytical, organizational and presentation skills.
- Knowledge of local health and safety requirements.
Estimated compensation for this position is:121 000.00 USD per year
JLL supports the Whole You, personally and professionally.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Client Relationships- Proactively develop and manage local client relationship ensuring that expected service levels are achieved.
- Comply with all requirements of the client contract and meet or exceed Key Performance Indicators.
- Deliver an exceptional quality of service to the client, as reflected by client feedback.
- Ensure client satisfaction with the site leadership team by providing a seamless interface of facilities service delivery through leadership, responsiveness and creativity that develops and maintains a positive relationship.
Service Delivery- Manage the sites in accordance with all agreed policies, procedures and contract scope.Follow the annual performance plan; accomplish Key Performance Indicators as agreed with client and within the MSA. The FM will maintain their own monthly stats to support their self-assessments of the program.
- Identify opportunities for improved operation to drive efficiencies (process and cost) and make recommendations to the regional manager for consideration.
- Ensure compliance with all health and safety, environment and risk management policies and procedures that relate to the site/s.
- Manage repairs and maintenance and other requests, tracking to completion.
- Manage vendor performance ensuring services are delivered in accordance with the contract and to agreed standards. Document and escalate instances of poor performance.
- Effectively manage the JLL computerized maintenance management system service ticket program by completing all assigned tickets from customers and the preventative maintenance program within the Service Level Agreement parameters.
- Coordinate with other client teams which may include workplace experience, concierge, office services, national real estate and outside consultants.
- Lead small scale construction activities.
- Support the sourcing SME and regional facilities managers through the vendor contract and procurement process.
Finance Management / Cost Control / Profitability- Achieve or exceed financial targets and ensure effective, efficient and economic operation of assigned responsibilities.
- Identify cost savings opportunities and track and contribute in compliance with the MSA KPIs.
- Ensure that operational expenditure for the site/s is managed within agreed budgets and identify efficiencies where possible.
- Support Regional Facilities Manager with creation of the annual operating budget and monthly variance reports.
- Review and approve vendor invoices using available systems and in compliance with all account policies and procedures.
- Ensure compliance within delegated financial and contractual authorities.
Leadership- Actively support an environment of teamwork, cooperation, performance excellence and personal success
- Align with facilities leadership team as a manager and act in a managerial capacity at the site level.
- Manage the facility operation (or operations if multiple sites), through collaboration with direct employees, Landlords, and third-party service providers, to ensure that all KPI and SLA are met or exceeded.
Sound like you? To apply you need to possess:- Bachelor's Degree or Diploma in Facility, Property or Operations Management is desirable.
- Minimum 5 years' experience in facilities, property management or related field.
- At least five years of supervisory experience in a facilities management- related field, including client service, conference services, vendor contracts and/or related services.
- Proficiency in a range of information technology tools and platforms.
- Excellence in communication skills.
- Strong analytical, organizational and presentation skills.
- Knowledge of local health and safety requirements.
Estimated compensation for this position is:121 000.00 USD per year The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:On-site -San Francisco, CA If this job description resonates with you . click apply for full job details