Position Summary:
The Senior ERP Business Analyst is part of the Corporate IT team and indirectly manages IT and business teams, both onsite and remote, for production support, report development, and project management. Acting as a liaison between IT and business process owners, the role focuses on implementing ERP solutions using MS Dynamics Finance and Supply Chain (FSCM). This techno-functional position requires expertise in both business processes and technical solutions.
Job Duties & Responsibilities:
- Participate in the company's Zero-Incident Safety Culture.
- Collaborate across the IT team to identify and eliminate inefficiencies.
- Indirectly manage cross-functional teams to support production and project management.
- Train and support end-users on BI tools and reports, troubleshoot issues, and provide data analysis guidance.
- Identify business process improvements, including automation and software integration, and provide cost-benefit analyses.
- Maintain project schedules and deliver projects on time and within budget.
- Stay updated on technology solutions through professional reading and research.
- Demonstrate a commitment to customer service with a sense of urgency.
- Provide recommendations and solutions to improve business performance.
- Assist with troubleshooting D365 business process issues.
- Ensure compliance with data governance policies and security standards.
- Foster a positive culture and commitment to the Company's core values.
- Perform other related duties as assigned.
Education and Experience:
- Bachelor's degree or equivalent in a related discipline; advanced degree preferred.
- Minimum of 3+ years of experience as an analyst/configurator in a Microsoft Dynamics AX/FSCM environment.
- Minimum of 3+ years of experience with SQL Server scripting.
- Experience in process documentation, including functional and technical design specifications.
- Proficiency in Microsoft Power Platform, Azure technologies, and Power BI.
- Experience in data modeling, report writing, and forms design using Power BI and Azure Data Factory.
- Familiarity with development methodologies and tools such as DevOps and Agile.
- Experience in a manufacturing, sales, and distribution company preferred.
- Experience developing solutions in MS Dynamics CE, PM, and field service modules preferred.
- Experience in IT service management, digital transformation concepts, and automated testing procedures.
- Six Sigma experience preferred.
Knowledge, Skills, and Abilities:
- Comprehensive knowledge of ERP business processes related to Finance, Sales, Purchasing, and Production.
- Knowledge of database management tools and techniques in a Microsoft environment.
- Excellent verbal and written communication skills.
- Strong organizational skills and attention to detail.
- Ability to articulate ideas clearly and invoke ideas.
- Ability to resolve conflicts quickly and professionally.
- Proficiency in presenting information professionally in reports, business correspondence, procedure manuals, and presentations.
- Capability to grow into advanced roles to support company expansion.
- Ability to design and implement data models and ETL processes for ERP systems and BI environments.