Senior Director

Public Transportation Services Corporation (PTSC)
PTSC is an equal employment opportunity employer Non-Represented EMPLOYMENT OPPORTUNITY Bulletin No: 009626-005 Job Title: SENIOR DIRECTOR, OPERATIONS SUPPORT (OPEN TO METRO OPERATIONS CABINET ONLY) Specialty: OPERATIONS CONTRACT SERVICES Closing Date: 14-MAY-24 Salary Grade: H1Q Salary Range: $134,430 - $168,002 - $201,594 External/Internal: INTERNAL This bulletin is posted to establish or add to a Qualified Candidate Pool(QCP) Plans, directs, and controls financial, administration, and program managementfunctions for Metro s Transit Operations Unit, including performance analysis andstaffing; integration of new rail, bus, or other capital projects; and oversight ofMetro s transitional duty/ return to work (TD/RTW) program in support of agencygoals and objectives. Example Of Duties
•  Oversees the development, analysis, and reporting of the annual operating and capital budgets in support of Metro Transit Operations
•  Directs the monitoring and analysis of on-going financial forecasts and expenses to ensure compliance with both the adopted budget and Metro operational goals
•  Authorizes the reallocation of resources to resolve operational problems and/or changes in operational priorities
•  Directs the activities of the Metro transitional duty/ return to work (TD/RTW) program professional staff
•  Oversees technical development, evaluation analysis, reporting, and monitoring of performance of the TD/RTW program
•  Ensures that TD/RTW program processes and management of all cases comply with local, state, and federal laws and statutes, along with Metro rules, policies, and processes
•  Establishes, coordinates, and implements policies and standard operating procedures for the TD/RTW program, including directing the utilization of new technologies to support program needs, and improve accountability and efficiency
•  Ensures operational effectiveness through monitoring of staffing and cost efficiencies and organizational issues
•  Reviews board reports, policies, procedures, and other written communications
•  Liaisons with Labor Relations on all collective bargaining agreement issues
•  Consults with and advises management and staff on policies, procedures, and practices relating to compliance with federal, state, and local laws governing Metro major capital projects
•  Participates in management meetings and decision-making processes to provide a strategic approach to Transit Operations problems and issues
•  Serves as Project Manager on major administrative and analytical projects
•  Represents the Executive Officer at meetings, task forces, and conferences with staff and outside agencies
•  Represents Metro in public policy presentations, depositions, and court appearances
•  Recruits, supervises, trains, mentors, motivates, and evaluates assigned staff
•  Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
•  Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
May be required to perform other related job duties Requirements For Employment A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:

Education
•  Bachelor s Degree in Business or Public Administration or a related field; Master's Degree in a related field preferred Experience
•  Five years of relevant management-level experience performing financial and operating performance analysis; experience in the area of public transportation preferred Certifications/Licenses/Special Requirements
•   A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions Preferred Qualifications

Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.

The following are the preferred qualifications:
•  Experience in directing and overseeing transportation bus operation contracts, staff, consultants, special event service operations, and/or projects.
•  Experience in directing and assisting in the development of Bus Service contract monitoring plans and scopes of work for Contracted Bus Transportation.
•  Experience in directing and overseeing bus operations compliance and vendor/contractors' performance against contracts to ensure completion of projects within scope, on-time, and within budget.
•  Experience in directing staff and overseeing contractor requirements and compliance in accordance with the statement of work and Key Performance Indicator's (KPI's)
•  Experience in overseeing the execution, budgeting, and monitoring of Transportation Service Operations Agreements with local municipalities. Knowledge:
•  Theories, principles, and practices of financial and organizational management
•  Theories, principles, and practices of the provision of bus and rail transportation services
•  Administrative principles and methods, including goal setting and monitoring, budget development and implementation, staffing/ labor planning, and personnel administration
•  Applicable federal, state, and local laws, rules, regulations, standards, and labor agreements, including California Public Utilities Commission (CPUC) rail operating rules, Federal Railroad Administration design and engineering guidelines, and Department of Transportation (DOT) traffic design and engineering
•  Metro operating guidelines, rules, and regulations governing vehicle and service area operations
•  Theories, principles, and practices of RTW, Americans with Disabilities Act (ADA), and Transitional Duty functions, along with applicable federal, state, and local laws, rules, and regulations, labor agreements governing ADA, TD/RTW, and Human Resources work allocation
•  Research and report preparation methods
•  Modern management theory and practice
•  Individual and group dynamics
Skills:
•  Performing complex financial and operational performance modeling and analysis
•  Managing strategic and sensitive programs and projects
•  Understanding transit operations, construction, planning, federal funding, and public involvement
•  Determining strategies to achieve operational goals
•  Analyzing situations, identifying problems, recommending solutions, and evaluating outcomes
•  Exercising sound judgment and creativity in making decisions
•  Communicating effectively orally and in writing
•  Preparing comprehensive reports and correspondence
•  Interacting professionally with various levels of Metro employees and outside, legal, and medical representatives
•  Supervising, training, mentoring, and motivating assigned staff Abilities:
•  Compile, analyze, and interpret complex data
•  Communicate complex ideas in a concise manner
•  Understand, interpret, and apply laws rules, regulations, labor agreements, policies, procedures, and resource limitations
•  Read, write, speak, and understand English Selection Procedure Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities. Application Procedure To apply, visit Metro's website at and complete an online Employment Application.

Computers are available to complete online Employment Applications at the following Metro location:

METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012

Telephone: or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.

All completed online Employment Applications must be received by 5:00 p.m. on the closing date. (AM) Restricted to Metro employees and current temporary employees who have at least six months of continuous employment with Metro. Regular employees currently on their initial probationary period may apply but will not be certified for hiring department interview until they have successfully completed the initial probationary period. This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.