Senior Director

Job Description

As our Sr. Director, Email Channel Delivery, you'll be responsible for leading internal, cross functional conversations including the development of strategic channel plans, overseeing the execution of plans and program elements. There will be occasions to have external client facing conversations too.

This position requires you to oversee the management of the day-to-day execution teams and work in collaboration with internal Enterprise account teams. It also requires you to communicate and coordinate regularly with other departments including creative, technology, data, production and QC.

RESPONSIBILITIES:

Be a prepared, passionate subject matter expert (SME) regarding all things email channel

Lead the business, from the highest level of strategic channel planning to the execution and implementation of those workflows

Add value to the client's business, become an invaluable member/partner of the Enterprise client business team

Be self-motivated to provide solutions in a positive and collaborative manner

Look to develop client relationships at multiple levels

Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team

Service accounts directly and indirectly, updating and including the internal leadership teams when needed

Write or direct the writing of execution plans, workflows, proposals

Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation

Serve as escalation point for issues

Coordinate project estimates internally and gain approvals

Support business development efforts through on-site presentations and/or participation in RFP responses, as necessary

Lead onboarding efforts with new clients which may include initial discovery and strategy development support as well as setting up processes and procedures for the ongoing relationship

Be service oriented and deliver flawlessly

Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency

QUALIFICATIONS:

BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology or related field; or equivalent experience

Have a minimum of 8+ years of account coordination/ account management experience including at least 5+ years of email campaign management

Have superior time management and prioritization skills

Be confident. Be self-motivated. Be a quick learner. Be assertive

Be calm, cool and collected under pressure. Have strong interpersonal skills is key

Be passionate about success for yourself and the client

Have excellent verbal and written communication skills

Be fearless of analytics and learning new systems

Ability to manage multiple projects concurrently

A team player who also works well independently, thinks creatively, solves problems, and takes initiative

Passionate about marketing and technology

Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask

Ability to work effectively within a team in a fast-paced environment