Senior Customer Service Representative

We are looking for Senior Customer Service Representative for our client in Orlando, FL Job Title: Senior Customer Service Representative Job Location: Orlando, FL Job Type: Contract Job Description: Responsibilities:

• Takes a high volume of inbound or places outbound calls to provide information and services to customers.
• Utilizes a database to retrieve customer or company information.
• Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
• Follows processes and steps to ensure appropriate actions and follow through taken for customers.
• Document needs for customers in databases.
• Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
• Can organize and handle calls with speed and accuracy.
• Must be able to be available to customers for a certain period of time during the day.
• Can work with complex computer applications and resource materials.
• Can use multiple operating environments (Windows, DOS, Mainframe).
• Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.

Experience:

• 3 - 5 year experience required.