Senior Customer Service Representative

Orlando, Florida

Cynet Systems
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We are looking for Senior Customer Service Representative for our client in Orlando, FL Job Title: Senior Customer Service Representative Job Location: Orlando, FL Job Type: Contract Job Description: Responsibilities:
  • Takes a high volume of inbound or places outbound calls to provide information and services to customers.
  • Utilizes a database to retrieve customer or company information.
  • Must be able to learn and follow detailed instructions, use a variety of resources and possess good organizational skills to provide accurate information.
  • Follows processes and steps to ensure appropriate actions and follow through taken for customers.
  • Document needs for customers in databases.
  • Must demonstrate patience, tact, empathy and problem solving skills with consistently good voice quality.
  • Can organize and handle calls with speed and accuracy.
  • Must be able to be available to customers for a certain period of time during the day.
  • Can work with complex computer applications and resource materials.
  • Can use multiple operating environments (Windows, DOS, Mainframe).
  • Must have proven skills in the following PC software products Lotus Notes, Excel, MS Word.
Experience:
  • 3 - 5 year experience required.
Date Posted: 23 May 2024
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