Senior Client Associate

Job Description

About the Role:

In this role, you will leverage your data expertise to help automotive manufacturers (OEM), dealer associations (Tier 2), and dealers unlock their full potential. You will manage a book of client accounts within this exciting industry, driving revenue growth and ensuring exceptional client satisfaction. You will become a trusted advisor to your clients, developing strategic account plans, identifying cross-selling and up-selling opportunities, and delivering data solutions that meet their unique needs in the ever-evolving automotive landscape.

What You'll Do:

Develop and manage a book of client accounts, driving growth through cross-selling, up-selling, and identifying new opportunities.

Collaborate closely with clients to understand their needs, define project requirements, and ensure successful project execution.

Cultivate strong client relationships through clear communication, proactive problem-solving, and exceptional service.

Serve as a trusted advisor, providing strategic guidance and demonstrating deep expertise in Epsilon's digital, tech, and data solutions.

Develop compelling proposals and presentations to effectively communicate the value proposition of our solutions.

Work collaboratively with internal teams (project management, product development, legal) to ensure seamless client experience and achieve mutually beneficial outcomes.

Manage contracts, ensuring adherence to legal processes and meeting budgetary guidelines.

Cultivate a strong understanding of client budgets and develop solutions that align with their needs.

Continuously learn and stay updated on Epsilon's evolving solutions and industry trends.

Participate actively in company training programs to enhance your skills and knowledge.

Who You Are

Bachelor's degree (preferred) or equivalent experience in Marketing, Sales, or Business.

5-8 years of experience in client-facing sales/direct marketing (multi-channel).

A passion for the automotive industry (or relevant experience) is a plus.

Strong communication (collaboration, negotiation, persuasion, public speaking, listening).

Exceptional customer service & interpersonal skills.

Ability to build trust & counseling relationships.

High-energy, flexible, & adaptable (fast-paced environment).

Analytical & critical thinking skills with experience in applying analytic solutions.

Proficiency in Epsilon solutions & leveraging internal resources.

Ability to manage conflicting priorities (deadline-oriented, technical selling).

Excellent Word, Excel, & PowerPoint skills.