JOB SUMMARY
The Sr. Business Analyst, Credit and Collections, supports the Regions with all Accounts Receivable related issues: processing refunds, managing on account variances, assisting in reducing beyond terms and serving as an escalation point for collections. May be required to assist Business Services Manager with projects and reporting.
ESSENTIAL FUNCTIONS
- Responsible for everything ITC (Invoice to Cash) related to assigned region.
- Support Districts of assigned region with sound advice and recommendations that will promote growth as well as prompt collections.
- Monitor collection status and provides advice and support as needed.
- Work with Districts on dispute resolution and account reconciliation.
- Closely monitor receivables of assigned region(s) following up with District Managers and Area Coordinators on severely past due items.
- Alert Management, Region Controllers, Region Presidents and Director of Financial Operations of potential risks and exposures.
- Communicate with Districts & Region Controllers on regular basis regarding problem accounts and delinquencies; participate in weekly/biweekly collection conference calls.
- Address all field inquiries and requests efficiently and promptly.
- Assist Districts with research and resolution of on account variances.
- Process refunds and sends applications to Cash App for applying.
- Assist new District Managers with training needs and best practices for collections.
- Sends collections letters and final demands when requested by region leadership.
- Gathers the information of preference claims and works with Legal to assist in preference claims negotiations.
- Assist in preparation of bankruptcy claims for assigned region responsibility, associated paperwork, write-offs, and spreadsheets for preference claims.
- Assist Districts with preparation and monitoring of adjustments processing and other write-offs.
- Assist Districts with third party collection placements.
- Assist Business Services Manager in training new staff.
- Assist with special projects as assigned by Business Services Manager.
MINIMUM QUALIFICATIONS AT ENTRY
Additional qualifications may be specified and receive preference, depending upon the nature of the position.
- Strong Credit and Collections background.
- Proficient in various key financial ratios, DSO, bankruptcy and preference payment claims.
- Knowledge of accounting fundamentals, P&L's and balance sheets.
- Working knowledge of computerized systems, preferably Oracle Cloud.
- Strong analytic skills.
- Strong Excel skills.
- Proficiency in Word and PowerPoint.
Education/Experience: College Graduate, 5+ years related experience, or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.
Competencies (as demonstrated through experience, training, and/or testing):
- Good managerial skills and ability to motivate people.
- Accuracy and attention to detail is a must.
- Knowledge of standard office procedures and practices.
- Ability to interpret a variety of instructions furnished in written, oral, diagrammatic, or schedule form.
- Excellent planning, organization, and time management skills.
- Ability to carry out multiple assignments concurrently.
- Skill in clear and concise oral and written communication.
- Ability to interact effectively at all levels and across diverse cultures.
- Ability to be an effective team member and handle project assignments responsibly.
- Ability to adapt to changes in the external environment and organization.
- Courteous telephone manner.
- Strong customer service and results orientation.
Working Conditions and Physical/Mental Demands
With or without reasonable accommodation, a candidate must have the physical and mental capacity to effectively perform all essential functions described. In addition to other demands, the demands of the job include:
- Overtime maybe required during month end closing and during the system implementation.
- Maintaining composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations.
- Successful passage of background, reference, psychological, and controlled substance tests.
- Handling and being exposed to sensitive and confidential information.
- Occasional lifting and/or moving up to 10 pounds.
EOE/M/F/Vet/Disabilities