About the Department
The Finance and Operations dept. brings insights and intelligence to inform decision making & drives digitalization and business solutions to attain NNI goals. Finance and Operations works closely across the organization to guide enterprise-wide resource allocations, investment choices, drive core operations and develop insights to drive growth and operational excellence across the value chain while innovating for future capabilities. Our focus on innovation ensures we're constantly building future capabilities. We're responsible for regulating accounting, upholding workplace safety, managing our supply chain and sampling, supporting technological and data innovation, insights and analytics, delivering patient support solutions, maintaining our facilities and assuring the integrity and completeness of all business transactions. At Novo Nordisk, you will have the opportunity to build a life-changing career in a global business environment. We encourage our employees to make the most of their talent, and we reward hard work and dedication with opportunities for continuous learning and personal development. Are you ready to maximize your potential with us?
The Position
The Senior Application Architect is responsible for support and implementing technology capabilities to enable end-to-end patient campaigns that can maximize business impacts with functional components that are optimized for performance and operation and are robust in handling unexpected technical issues. The Senior Application Architect collaborates with HCP and Patient Application Architects, Campaign Operation and Brand Teams to identify new campaign capabilities, provide technical solutions including upstream and downstream changes and support Release Manager, system development and testing teams to implement the solution using Agile methodology. In cases of critical production issues, the Senior Application Architect is responsible for leading issue triaging, root cause analysis, solution design and implementation until issue is resolved.
Relationships
Reports to the Associate Director of Business Applications for Integrated Campaign Management system. The position interacts with multiple NNI internal functions, such as Campaign Operations, Brand Managers, IT Operations, GSC as well as external vendors and agencies supporting various campaign system components.
Essential Functions
Work with Campaign Planners collaboratively to strategizing solutions for new campaigns and identify high level business capabilities, identifies issues, opportunities for future roadmapIdentify all technical capabilities required to enable new campaigns and achieve required KPIServe as a subject matter expert and lead the component and data architecture design of Patient campaign applicationsConduct necessary data profiling and modeling to optimize data flows from patients through all system touch pointsEstimate volume of campaign transactions and required system capacity in all components to ensure system performanceEnsures solution integrity through the use of best practices when developing business solutionsLeverages understanding of Novo Nordisk functions to identify dependencies across system components and ensure the needs and requirements are translated into innovative business solutions for the new campaigns that are creative, thorough and robustCollaborate with on-site and off-shore technical resources to elicit business requirements, lead technical design sessions with all system technical leads, provide guidance on best design practices as well as critical business test scenarios and test data preparation to build the solution rightReview all SDLC documents associated with the new functionality and ensure related documentation quality process is accomplishedCollaborate with LoB to plan and release new functionality as scheduledMonitor new campaign performance and system process until campaign is stabilized and reached the expected KPIMonitor all system component utilizations and address unexpected capacity growthEnsure source code and version control process is followed by all teams during implementationParticipate in all design and code reviews and provide guidance in best coding practice that's easy to implement and supportReview and monitor user access in all AWS components to ensure consistent naming convention and enforce password policy for both user and service accountsProvide guidance when handling a difficult incident and ensure team members understand the business impacts and react accordinglyTrain and coach less experienced team members to build up team capabilitiesFor major defect fix, establish implementation plan for all participating team members and manage daily stand up meeting to track progress and remove barriers for the teamFollow Change Management process to submit and review all patient related change requests, conduct pre-analysis and work with Release Manager to prioritize and detail analysis that can be realistically committed for deliveryServe as point of contact for LoB on all patient related technical needsCollaborate with all external vendors to implement necessary interfaces for data/file exchangeMaintain the integrity of data in the Patient Campaign Management Platform for incoming registrations, engagements and email address and deliverability using dashboards and tools to identify issuesFoster and develop an environment of open and honest communication to build strong partnerships on all patient campaigns related stakeholder and a positive perception of ITUtilize knowledge and experiences of system development lifecycle to anticipate potential barriers, provide solutions and ensure the successful completion of new campaignsEnsure responsibilities are appropriately assigned across all teams and ensure that each team member is contributing in accordance to their commitments and the goals of the new solutionDefine standards and metrics for quality and stakeholder satisfaction and monitor data to improve service levelsProactively monitors all patient campaign related components and processes to ensure compliance with SOP, audit and industry best practicesPhysical Requirements
0-10% overnight travel required.
Qualifications
Bachelor's degree in Computer Science, Information Systems, Business Administration or other related field required. Solid relevant experience may be substituted for degree requirements if appropriateAdvanced degree and additional related certifications preferred8 years of progressively responsible Computer Science, IT, programming/systems analysis or other related experience requiredProject lead experience required3 years of experience in pharmaceutical or life sciences industry requiredExperiences in full life cycle of software development requiredDemonstrated competency in managing complex applications with multiple interacting system componentsExperience in applying systematic and rigorous analytics methods to improve business processes and the enabling applicationsExperiences in agile development and testing preferredCross-functional team lead experience preferredSelf-sufficiency and ability to query the database, identify issues/gaps, and proactively investigate and escalate issues with proposed solutionsKnowledge of SQL, Adobe Campaign, Dell Boomi, IICS/ETL, AWS monitoring, administration, performance tuning and AWS tools/applications desiredWe commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Novo Nordisk we recognize that it is no longer good enough to aspire to be the best company in the world. We need to aspire to be the best company for the world and we know that this is only possible with talented employees with diverse perspectives, backgrounds and cultures. We are therefore committed to creating an inclusive culture that celebrates the diversity of our employees, the patients we serve and communities we operate in. Together, we're life changing.
Novo Nordisk is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status or any other characteristic protected by local, state or federal laws, rules or regulations.
If you are interested in applying to Novo Nordisk and need special assistance or an accommodation to apply, please call us at 1-. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.