Customer Service Device Administrator

is seeking to hire a Customer Service Device Administrator for our client Remotely.
Benefits Available.
Weekly Pay.
23.11 Per Hour
Qualified candidates must speak English and French

230pm to 1100pm
Description
Job Responsibilities
Inputting and managing orders and invoices for equipment contracts using Oracle.
Using the Model N system to understand and process device contracts.
Managing different methods of equipment contracting (lease, direct sale, etc.).
Handling customer inquiries via phone and email.
Processing orders for monitoring equipment and spare parts.
Processing trial evaluations and ensuring timely returns or invoicing.
Helping maintain accurate tracking of devices for Canadian customers.
Ensuring orders are shipped correctly and on time.
Releasing invoices for equipment and services.
Processing orders for replacements and repairs.
Handling any credits or debits associated with equipment and services.
Updating customer warranties and service agreements.
Updating device statuses based on activities like returns or loss.
Helping with pricing inquiries related to equipment and services.
Handling returns of equipment.
Providing reports on equipment status as needed.
Offering solutions to customer inquiries.
Working closely with the service center to expedite requests.
Finding creative solutions and seeking process improvements.
Helping with training as required.
Minimum Requirements
Being fluent in French a requirement .Excellent verbal and written communication skills in both English and French .
Excellent organizational and interpersonal skills
Ability to multi-task in a faced paced environment

High level of attention to detail
Proficient in Excel, Word and Outlook

General process knowledge of all departments with which SCS interacts
Strong ability to positively influence others

Bachelor's degree from an accredited college or university is preferred with 0 to 4 years of experience in a general office environment
5+ years of industry experience required in lieu of a BA degree

Previous experience with ERP is a plus