I. JOB OVERVIEW
Job Description Summary: The George Washington University Police Department is seeking highly motivated individual for the position of Security Operations Center (SOC) Coordinator. Our goal is to be the premier university law enforcement agency in the region; best paid, best equipped and best trained. The GW Police Department is responsible for providing primary law enforcement and public safety service to a diverse university population of 25,000 students, faculty, and staff across two urban campuses located in Washington, D.C. The department is committed to encouraging professional growth and development of its officers and takes a progressive approach to promote public safety and community engagement centered on its core values of accountability, trust, and transparency. If this is what you want in a career, GWPD is looking for you.
The SOC Coordinator is a member of the George Washington University Police Department, and reports to the SOC Manager. This position will serve as the primary Tier III contact for all safety and security systems that are managed by the GW Police Department. Although the Coordinator will not be performing installations, the individual must possess a solid understanding of the process in order to provide Tier III troubleshooting and trialing of issues as they arise and must have strong knowledge of low voltage security systems. Project management experience, knowledge of networking comparable to a Cisco CCNA certification, and Microsoft Windows and applicable software are desired. The ability to succeed in a cross-functional teamwork environment (GW IT, University Card Office, Academic Affairs, etc.), strong customer-service skills, and attention to detail are highly desired.
Responsibilities and Duties
- Interact with the alarm maintenance personnel to coordinate and create reports on monthly and semi-annual inspections and alarm tests within University buildings to determine whether safety hazards exist regarding fire, intrusion, panic, emergency exit, and door prop alarm systems.
- Interact with GW IT and the CCTV maintenance to coordinate the installation, operation, and maintenance of CCTV systems.
- Provide first tier maintenance support to GWPD personnel and GWPD partners for CCTV system (cameras, DVRs, NVRs, encoders, and VMS).
- Working knowledge of physical security hardware and software in use on University campuses to provide Tier III support, including but not limited to CCTV systems, videos, alarms, and other security infrastructure.
- Serve as an application administrator for video and alarm to include but not limited to responsibilities such as account creation, management, group memberships, recorder and camera firmware updates, camera naming, diagnostic monitoring, and management of responses by both GW IT and third party vendors.
- Interact and maintain strong relationships with all University departments and outside merchants
- Coordinate the installation, operation, maintenance and repair of safety alarm systems.
- Oversee compliance with contractual services
- Monitor the daily operations and the end-to-end process for all projects leveraging third-party vendors
- Coordinate and participate in investigations of fire and intrusion incidents that occur in University buildings as needed, including the preparation of all reports for internal and external use.
- Escalate tickets with GW IT and/or Facilities Planning & Construction Management as needed.
- Manage physical security projects while coordinating with internal and external stakeholders.
- Assist in identifying, developing, implementing, and maintaining security processes and measures aimed at mitigating security risks.
- Conduct physical security site surveys and technology discovery initiatives in support of the overall physical security of the University
- Collaborate on the development and presentation of training procedures/instructions on the use of existing security technology and GWPD resources available to the campus in community outreach.
- Research and conduct data to prepare documents and executive summaries for review by senior leadership.
Performs other related duties as assigned. The omission of specific duties does not preclude the supervisor from assigning duties that are logically related to the position. This position is located at the Foggy Bottom campus
This position is currently designated as Hybrid which means this position can be performed effectively in a combination of on and off-campus locations. Staff in this category may have roles, duties, and/or responsibilities that require on-campus presence but have some flexibility to perform their work where needed. A Remote and Hybrid Work Agreement must be implemented. Hybrid Staff may be required to report to work in person outside the days outlined in their agreement when business needs dictate.
Minimum Qualifications: Qualified candidates will hold a Bachelor's degree in an appropriate area of specialization plus 2 years of relevant professional experience, or, a Master's degree or higher in a relevant area of study. Degree must be conferred by the start date of the position. Degree requirements may be substituted with an equivalent combination of education, training and experience.
Additional Required Licenses/Certifications/Posting Specific Minimum Qualifications: Preferred Qualifications: - Bachelor's Degree or higher in a related field is desired.
- CCNA or equivalent certification is strongly desired.
- FLETC Physical Security Training Program (PSTP) or equivalent is desired.
- Project Management experience is preferred. CAPM or PMP or equivalent certification is strongly desired.
PERSONAL CHARACTERISTICS
This position requires an individual with the following characteristics:
Commitment to GW's values
- Intellectual, professional and a person of integrity
- Honest, with the highest ethical standards
- Passionate, collaborative, strategic, and smart with a hands-on, roll-up-the-sleeves orientation
- Ability to work independently. Self-starter; hard worker. Takes initiative; very high energy
- Personally accountable. Assumes ownership, control and accountability for all areas of responsibility and commitments made to others;
- Sincere, open, and direct communicator. Puts organizational interests above self- interests and is comfortable expressing candid opinions
- Highest levels of responsiveness
- Combination of strong intellect that is combined with a practical and realistic common sense understanding of how to get things done
- Ability to demonstrate initiative, a strong desire to succeed and exert the extraordinary effort often required
- Ability to work in a fast-paced, high growth, entrepreneurial environment
- Ability to work with faculty and staff in a respectful way
- Establish trust and credibility with institutional leadership and across the University
- Seeks "win-win" solutions to help foster continued integration and collaboration
- Flexible and receptive to change; and
- A positive "can-do" attitude.
- Must be responsive to after-hours calls from associates and other colleagues.
Hiring Range $68,359.64 - $109,234.47 How is pay for new employees determined at GW?
GW Staff Approach to Pay Healthcare Benefits
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GW offers a comprehensive benefit package that includes medical, dental, vision, life & disability insurance, time off & leave, retirement savings, tuition, well-being and various voluntary benefits. For program details and eligibility, please visit
II. JOB DETAILS
Campus Location: Foggy Bottom, Washington, D.C.
College/School/Department: Safety and Security
Family Information Technology
Sub-Family Applications Administration
Stream Individual Contributor
Level Level 2
Full-Time/Part-Time: Full-Time
Hours Per Week: 40
Work Schedule: Monday-Friday; 8am-4:30pm EST w/ occasional night and weekends as needed
Will this job require the employee to work on site? Yes
Employee Onsite Status Hybrid
Telework: Yes
Required Background Check: Criminal History Screening, Education/Degree/Certifications Verification, Social Security Number Trace, and Sex Offender Registry Search
Special Instructions to Applicants: Employer will not sponsor for employment Visa status
Internal Applicants Only? No
Posting Number: S013100
Job Open Date: 06/12/2024
Job Close Date: If temporary, grant funded or limited term appointment, position funded until: Background Screening Successful Completion of a Background Screening will be required as a condition of hire.
EEO Statement: The university is an Equal Employment Opportunity/Affirmative Action employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.