POSITION SUMMARY
The Security Command Center Dispatcher will monitor video surveillance systems, electronic access control systems and other security and facility alarm systems protecting lives and property as assigned.
RESPONSIBILITIES
- Use the approved proper radio language and assure proper radio procedures are followed
- Monitors and operates Close Circuit Television System (CCTV) during assigned tour of duty
- Receives all routine and emergency calls for assistance
- Dispatches Protective Security Officers and appropriate Security Supervisory personnel via radio or telephone to emergency calls for assistance or service on a priority basis in accordance with established rules and procedures
- Prepares the computerized operations log ensuring that all information is accurately recorded in the log prior to completion of their assigned tour
- Monitors motion intrusion and/or panic alarm computer systems and other alarm panels in the Security Command Center
- Responds to emergency 911 calls by providing emergency dispatching services
- Ask vital questions and provide pre-arrival instructions for first responders
- Maintains maps, checklists, and charts, including automated programs
- Operates and maintains multi-line telephones, automated data processing equipment, printers, recorders, facsimile equipment, and other devices installed in the Security Command Center
- Prepares and maintains reports and records relating to emergency responses
- Perform other duties as assigned
- Regular, in-person attendance is required
QUALIFICATIONS
- 2 years of experience as a dispatcher security/law enforcement/military setting, including: monitoring and directing response to security law enforcement, and life safety communications; operating a variety of communications and security equipment; compiling and preparing reports related to events occurring in the operation of police control center; receiving routine and emergency calls and dispatching police/security/medical personnel
- Must possess a valid unrestricted automobile driver's license
- Must be a citizen of the United States, possessing a social security card issued by the Social Security Administration
- Must possess a high school diploma or equivalent
- Must be able to fluently read, write, and speak English
- Must be capable of passing a company and government background check, medical, drug test
- Must be 21 years or older
- Ability to develop and maintain cooperative and professional relationships with fellow employees
- Ability to use logic and reasoning to reach conclusions and approaches to problems
- Ability to use judgement and decision-making skills to evaluate situations
- Ability to think quickly
- Ability work under stressful situations
- Ability actively listen and communicate effectively through clear speech and hearing
BENEFITS
Constellis offers a comprehensive, total rewards package that includes competitive compensation and a flexible benefits package that reflects its commitment to creating a diverse and supportive workplace.
- Medical, Vision & Dental Insurance
- Paid Time-Off Program & Company Paid Holidays
- 401(k) Retirement Plan
- Insurance: Basic Life & Supplemental Life
- Health & Dependent Care Flexible Spending Accounts
- Short-Term & Long-Term Disability
- Personal Development & Learning Opportunities
- On-the-job Training, Skills Development & Certifications
- Employee Referral Program
- Corporate Sponsored Events & Community Outreach
WORKING CONDITIONS
Business work hours are 24/7. Work is typically based in a busy office environment and subject to frequent interruptions.
PHYSICAL REQUIREMENTS
- Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body
- Sedentary work involves extended periods of sitting while engaged with a computer terminal or phone
- Must have close visual and audio acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; determining the accuracy, neatness, and thoroughness of work; or to make general observations of facilities or structures
- Must meet all physical and psychological standards as required by the contract