SCOM Administrator
Winston Salem, NC - Hybrid
Full Time
The SCOM Administrator will ensure technology is running as designed to deliver products to customers. To identify, log and resolve any issues. Candidate should be mature, self-motivated, extremely well-organized and detail-oriented, able to function under pressure and handle numerous tasks simultaneously. The position would be well-suited to a candidate who thrives in a fast-paced environment and is meticulous. S/he must be able to take initiative, prioritize with minimal supervision and work independently, as well as part of a team.
Qualifications Required:
- Bachelor s degree or education/training in an IT related field
- 3+ years experience with Cisco routers switches and Firewalls
- 3+ years experience with system center operations manager (SCOM 2012/19)
- 3+ years experience with authoring management packs
- 3+ years experience with dashboarding and alerting with SCOM
- 3+ years experience with working with Database, MQ, WebSphere
- 3+ years experience with Red Hat Linux and AIX Servers in an enterprise environment
- 3+ years of experience in developing and support of distributed financial services transaction processing platforms
- 2+ years using VMWARE 5.X or 6.X
- Experience using various versions of Windows Servers
- Experience in analysing debugging issues as it applies to Cisco switches and routers
- Experience supporting IP Telephony systems
- Strong hands on experience with JAVA server side technology and J2EE App server preferably WebSphere
- Experience with payment products, operations, and technology
- Strong working knowledge of UNIX/LINUX commands, shell scripting and database queries (e.g. for troubleshooting as well as data patching)
- Datacentre and Monitoring Experience
- Strong knowledge of relational database Microsoft SQL and DB2
- Excellent analytical, troubleshooting and problem-solving skills
- Must be detail oriented and organized in both thought and practice
- Good verbal and written communication skills
- Must have a professional demeanor and be able to effectively work with external customers, vendors and staff
- Ability to work under pressure and handle conflicting priorities
- Must be a strong team player
- Ability to set priorities and handle multiple tasks and projects in a fast-paced environment
Qualifications desired:
- Experience with credit card processing application, digital wallets, emerging payments, mobile payments
- Unisys Mainframe Experience
- CCNA, CCNP, MCSE and ITIL certification
- IMB MQ and Connect Direct experience
- Linux Shell Scripting
- Vendor management experience
Essential Functions and Responsibilities:
- Assist in the support of servers, network devices and mainframes at all facilities for hardware or software errors
- Design and execute diagnostic tests to monitor the health and performance of computer systems and communications equipment
- Monitor client help desk calls and assist in the in resolution of problems; escalate problems to internal technical groups as appropriate
- Test and install communications equipment for internal and external customer use
- Create documentation that will troubleshoot internal networks and systems efficiently
- Provide training for Operations Representatives on the various networks and systems that The Clearing House supports
- Provide enhanced network support for WAN and IP Telephony networks
- Proactively contact participants when surveillance systems identify connectivity issues
- Interface with vendors and clients to repair and resolve installation issues
- Support wide-area MPLS services, as well as other communication lines, for all customer communication links
- Implement changes in our customer facing environments
- Coordinate and participate in Disaster Recovery exercises
- Prepare Operations for the implementation or decommission of services
- Assist on various team projects to ensure Continual Service Improvements occur within Operations
- Engage with technical teams at our client banks, E-Wallets and payment networks to develop technical solution design for integration projects
- Triage and troubleshoot and resolve escalated production issues on a complex mission critical application
- Perform root cause analysis of issues
- Develop run-books for recurring issues, system implementation, shutdown and recovery
- Support release implementation, infrastructure upgrades, maintenance and disaster recovery testing
- Support Java, WebSphere & File Transfer applications