SAP S4/FICO

12 to 15+ years of experience in SAP FICO and should have worked on customer facing positions on key FICO consulting roles

• Understand complex business requirements in SAP Finance and then design and implement solutions for same
• Should have worked in SAP FICO support for Incidents, Service request and Problem management for S/4 Hana. Understand the Service Level Agreement (SLA)
• Should be aware of business functions such as Month end processing for FI & CO, Yearend processing tasks etc.
• Understanding of accounting processes with ability to understand business processes from a customer perspective. Coordinate communication between offshore team and business user's doe daily operational activities
• Very good team attitude and proactiveness.
• Extensive experience in SAP S/4 Hana 1) General Ledger 2) Accounts payable 3) Accounts Receivable 4) Asset accounting 5) FI-MM Integration 6) FI-SD Integration 7) FI-Banking.

Roles and Responsibilities Consultant will actively get involved and provide following services in scope of the engagement:

1. Incident Management: Acceptance of Ticket from Users, Analysis, and resolution of Incidents according to defined solution scope and agreed SLAs
2. Problem Management: Perform Casual Analysis periodically and fix recurring issues. Root cause analysis and resolution of Problems according to defined solution scope and agreed SLAs
3. Change Management: Analysis of Incidents/Requests involved for Change. Carry out Scope definition, commercial validation, Creation of Change Requests and seek approval from Application owner, Planning, and deployment of Change, Carry out Ticket-based documentation
4. Proactive Management: Carry out of interfaces/batch jobs monitoring activities. Monitoring alerts, categorization of alerts according to criticality, Creation of Incident Tickets for identified issues and/or critical alerts. Taking corrective actions by processing the Incident Tickets and Carryout proactive adjustment to relevant parameter to avoid further issues.
5. Continuous Improvement: Provide services which can help Customer to address efficiency challenges. Help to prepare Customers existing landscape for further improvements. Help in redirecting capacity from operations to create opportunity for innovation by benchmarking Assessment and operations. Help Design of Operations efficiency roadmap. Implement and Realize improvements. Identify use cases which can be automated to benefit for client and optimize operational cost
6. Carry out Ticket-based documentation
7. Monitor KPIs, report any issues and recommend solutions for improvement Lead client discussion and coordination in Finance area. Excellent understanding in all finance area.