We are seeking an experienced SAP OTC RMA Consultant to join our team and lead the implementation and support of SAP SD modules with a focus on Returns Management Authorization (RMA) processes. The ideal candidate will have a strong background in SAP SD, specifically in returns processes and their integration with CRM systems. This role involves analyzing complex business requirements, mapping client needs to system functionalities, and ensuring seamless RMA operations.
Responsibilities:
- Facilitate the implementation and support of SAP SD modules, focusing on RMA processes and their integration with CRM systems.
- Conduct detailed analysis of complex business process requirements related to returns management and provide appropriate system solutions.
- Lead workshops to collect business requirements and map client business processes and objectives to SAP SD functionalities.
- Design, customize, configure, and test SAP SD modules, specifically for RMA processes, identifying gaps and developing solutions.
- Act as a liaison with clients for troubleshooting, investigating, analyzing, and solving software problems related to RMA processes. Implementation Consultant for Order Management or Order to Cash (OTC) process in SAP
Qualifications
- Minimum of 7 years of experience in full-cycle SAP implementation projects, with a strong emphasis on SAP SD modules and RMA processes.
- Demonstrated experience in designing and configuring SAP SD modules, including returns management, sales documents, deliveries, billing, and invoicing.
- Proven ability to multitask and manage multiple deliverables and projects simultaneously, with a deep understanding of high-tech industry business processes.
- Strong analytical skills with the ability to understand business processes from a customer perspective and work effectively in a team environment.
- Results-oriented with an adaptable and resourceful attitude, capable of running and managing workshops/meetings with internal and external clients.