Salesforce Program Manager

Job Title: Salesforce Program manager

Work Location: Cleveland, OH

Job Type: Full Time

Mode of interview: Video Call

Job Description:

Drive the program strategy as well as the alignment of outcomes and KPIs to measure the engagement s success at the executive level

Deliver the Program as agreed and manage senior stakeholders to achieve the aligned upon outcomes and/or contractual deliverables

Manage and align the different work streams within the program to achieve the holistic business outcome(s) for the customer

Partner with executive decision makers and functional consultants to deliver customer success and help our customers achieve business value

Partner with internal teams (Sales, Success, Product, Executive Sponsors, etc.) to make sure we are aligned as One TCS and leveraging all necessary parties to ensure our customers success

Proactively build and expand business relationships which enable us to support, develop, and win business that delivers mutual value

Define and create foundational Program Management processes/documentation such as risk management plan, governance plan, communication plan, program plan, project plan, financial management plan, etc.

Initiate challenging conversations in areas where expectations with the client or individuals on the team are not being met and work on plans to improve the outcomes

Plan and manage program staffing and financials

Build a project plan complete with dependencies, owners, and dates. Lead the successful execution of that plan.

Coach and partner with customer executives

Apply strong Salesforce product, business process, methodology & ecosystem knowledge to drive success

Have difficult conversations regarding budget, resources, and timeline and formally collect and communicate outcomes of those meetings.

Identify, handle and mitigate program risk.

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.