Salesforce Operations Analyst

Job Description

Support sales team members and related departments including marketing and inside sales worldwide. Perform all aspects of Sales Operations including requirements gathering, developing solutions, performing analysis, running and writing reports with guidance and oversight. Support multiple versions of the Sales CRM tool which are configured differently for different business needs and processes. Support Sales CRM tool and related tools with maintenance, enhancements, basic administration, user support and user training with guidance and oversight. Duties & Responsibilities

Work on projects to make enhancements and modifications to the Sales CRM tool and processes as the needs of the organization expand and evolve

Interpret needs across various business groups and translate to actionable technical requirements

Communicate and work alongside developer resources to build and QA custom Sales CRM tool solutions

Lead roll out process of business solutions to the field through training and process implementation

Develop/maintain reports and dashboards

Perform analysis of data from multiple sources and make business recommendations

Serve as first level interface to Sales CRM users for questions and issues

Update/Load data to the Sales CRM as needed

Responsible for data integrity; Run audit reports and work with users to clean-up data

Conduct user training on specific topics as needed

Maintain and continually update/expand on the Sales CRM tool and process documentation

Perform other duties as assigned

Technical Requirements

0-2 years of experience in using and understanding of Sales CRM tool functionality

Ability to explain Sales CRM tool to users/stakeholders at various levels

Proficient in Microsoft Office applications (Especially Excel)

Preferred Qualifications

0-2 years of experience with using (url removed)

Good verbal communication skills - comfortable communicating over the phone and in person with sales team members and management staff at various levels

Good written communication stills - ability to produce professional documents and emails

User support and user training experience

Good planning and prioritization skills - handles multiple tasks with conflicting/ overlapping timelines

Sets expectations appropriately and meets deadlines consistently

Able to effectively communicate status to management

Good team member - builds working relationships with team members and personnel at all levels

Self-starter - shows initiative

Good attention to detail