Our company has an immediate opening for a Bilingual or Non-bilingual Sales Support Representative for our client located in El Paso .
JOB DESCRIPTION:
The position of Sales Support Representative entails being the primary sales support for our customers. Success in this position requires that the Sales Support Rep is able to work independently with little to no supervision to provide immediate availability, be professional, and provide documentation within our systems.
The position demands outstanding reliability and follow-through and requires excellent communication skills, including presentation and active listening skills, efficient problem-solving and troubleshooting skills, the ability to type and talk at the same time, delegate effectively, and excellent organizational skills. The ideal candidate will be a highly self-motivated individual who can work well with little to no supervision and is a reliable, knowledgeable, resourceful, flexible, and service-oriented professional.
RESPONSIBILITIES:
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The Sales Support Representative will partner with all parties informed of the status of open issues and will work closely with escalation partners to identify, document, and monitor any and all exceptions to the standard processes to create a list of best practices.
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Problem Resolution: A big part of maintaining relationships with existing customers includes problem-solving
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Responsiveness: The Sales Support Representative will provide responsive, timely support. The Sales Support Representative shall personally act as the single point-of-contact for their issues from identification through resolution as often as possible