Calling all career-seekers, team players and collaborators of all skill sets:
FloraCraft, the world's leading craft and floral foam manufacturer, is looking to grow its team. The family-owned company is looking for Sales Support - Special Craft Channel ready to join an innovative environment filled with dedicated people.
Sales Support - Specialty Craft Channel This position is responsible for providing support to facilitate and coordinate the sales of the accounts under the Specialty Craft Channel.
Essential Duties and Responsibilities - Develops a strong knowledge base of Company's products, processes, and core competencies.
- Becomes the expert on customers' processes and requirements.
- Generates sales reports on a specified frequency or as needed.
- Sets up new items / pricing / descriptions in customer portals.
- Manages customer catalog in Plex ERP system.
- Provides troubleshooting assistance for customer orders, claims for shortages/damages, tracking of orders and relevant issues.
- Assists with customer meeting prep - research, Power Point decks, ordering samples and supplies, etc. Assists with setting up customer POG's (plan-o-grams) when applicable.
- Creates and updates SOPs around all activity, looking for efficiencies.
- Develops an aptitude for retail sales concepts.
- Coordinates customer requests cross functionally.
- Ensures safety standards are consistently followed.
Skills and Abilities Required - Proficiency in Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, OneNote, Teams) with an emphasis on Excel.
- Possesses strong written and oral communication skills and ability to communicate effectively with customers and all levels of the organization.
- Ability to handle changing priorities, work on multiple projects simultaneously, and demonstrate excellent problem-solving skills.
- Driven by curiosity, a thirst for knowledge and a fast learner.
- Detail oriented.
- Self-starter and motivated.
Education / Experience requirements - Bachelor's degree; or 2-3 years of experience in customer support, sales, marketing, or other business-related functions; or equivalent combination of education and experience.
- The ideal candidate is curious, goal-oriented, performs well in a team environment and has strong people skills. Ultimately, the candidate should be able to contribute to creating and maintaining good customer relationships and ensuring smooth sales team operations.
Working Conditions / Environment Working conditions are consistent with a typical office environment and are usually quiet.
FloraCraft Corporation offers a competitive wage, exceptional benefits, and the opportunity to work with a great team in a fun environment. Compensation details: 20-25 Hourly Wage
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