Accentuate Staffing is seeking a temporary Sales Support Coordinator with a power technology company in Apex, NC. As a Sales Support Coordinator you will be the primary point of contact for products, services, and delivery dates while ensuring customer satisfaction at all times.
Responsibilities:
- Handling a broad range of customer inquiries via multiple channels in a timely, professional manner.
- Providing product, pricing, and service information to customers.
- Entering and maintaining accurate customer orders using various software applications.
- Resolving a broad spectrum of customer complaints and issues with empathy and understanding
- Collaborating cross-functionally to provide accurate and timely information to customers
Requirements:
- Must have previous customer service experience in an office setting
- Associates degree preferred
- Have excellent communication skills, both written and verbal.
- Be able to work well with others in a busy and dynamic team environment.
- Be able to prioritize and multitask effectively while being detail-oriented and organized.
- Demonstrate empathy and patience when dealing with customers.
- Be proficient in using computers and technology.
- Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers mind; establishes and maintains effective relationships with customers and gains their trust and respect.
- Collaborative Team Player - Collaborative: Is intentional about seeking input and including others when making decisions. Humility: self aware, vulnerable, willing to reflect critically on opportunities for self improvement. Interpersonal Influence: listens, masters productive conflict, works across functions and BU boundaries. Trustworthy: Builds trusting relationships by being transparent and acting with integrity.
- Technical Learning - Picks up on technical things quickly; can learn new skills and knowledge; is good at learning new industry, company, product, or technical knowledge; does well in technical courses and seminars.