Sales Support Coordinator I

Job Description

Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

General Equivalency Diploma Travel Percentage :

0%

Job Description

Are you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's path to being the largest and most-loved payments company in the world.

About the role:

In this role you will provide administrative support to sales team as well as external customers including phone support, mail distribution, maintaining files and completing weekly and ad-hoc reports. This role will be part of team supporting SMB Merchant sales group.

About the team:

This team is a large group distributed virtually throughout the US. This team provides training, support, and advancement opportunities throughout FIS

What you will be doing:

Responds to general inquiries by internal customers.

Processes all equipment orders.

Processes all rate and limit requests within a given timeframe of merchant processing.

Prepares all incoming agreements for management and maintains files.

Follows-up with account executive on missing contracts and/or other missing documentation.

Provides administrative support for sales team.

Prepares sales reports for review by account executives and sales management.

Reviews implementation profiles for accuracy, orders requested reports and sends out starter kits.

Maintains marketing and sales supplies.

Develops/maintains process documentation for each assigned task.

Assists in special projects.

Interfaces with internal customer service on customer inquiries.

What you will need:

Strong customer service skills

Works well in an environment with firm deadlines; results oriented

Ability to multi-task and adjust schedules to meet deadlines

Ability to work in an organized manner

Ability to maintain confidentiality

Ability to communicate effectively verbally and in writing

Team skills, including the ability to establish and maintain effective working relationships with employees, clients and public

Added bonus if you have:

Salesforce experience

Experience working in sales or within a sales support role

What we offer you:

A competitive salary and benefits

A variety of career development tools, resources and opportunities

The chance to work on some of the most challenging, relevant issues in the payment industry

Time to support charities and give back in your community

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.