Role Summary: As a Sales Specialist I, you will be the face of our business and the primary point of contact with our customers. You will be responsible for accurately handling financial transactions, providing exceptional customer service, and ensuring that our customers have a positive and memorable shopping experience.
Job Responsibilities
- Greet customers and provide fast, friendly service
- Scan and ring up items for customers
- Receive payment and provide correct change
- Answer customer questions and provide information on products
- Process returns and exchanges
- Count and document cash in register
- Process credit and debit card transactions
- Balance cash drawer
- Maintain a clean and pleasant work environment
- Follow safety and security procedures
- Follow cash handling procedures
- Entry level customer service and counter sales
- Moderate use of NetSuite
- Moderate level of product knowledge
- Building customer relationships
- Regular sales outreach to existing customers
- Outreach to potential customers
- Goes into the yard when assisting customers
- Operates forklift to assist customers and load materials on occasion
- Examines materials visually to ensure conformance to established standards
- Uses forklift to move product around the yard on occasion
- Punctual and regular attendance per scheduled shifts
- Other duties as assigned
- Operate with FORTITUDE: Fun, Optimism, Respect, Teamwork, Integrity, Trust, Unity, Drive, and Empowerment
Minimum Job Qualifications
- High school diploma or equivalent
- Retail Associate & Cashier experience 1 year (preferred)
- Basic understanding of sales principles and customer service practices
- Proficiency in English
- Bi-lingual, Spanish speaking strongly preferred
- Basic Math skills
- Hands-on experience with POS transactions
- Familiarity with inventory procedures
- Solid communication and interpersonal skills
- A friendly and energetic personality with customer service focus
- Forklift and equipment operation experience is a plus
- Computer knowledge is a plus
- Must be 18 years of age or older
Other Skills and Abilities
PHYSICAL DEMANDS
- Frequently required to stand/walk
- Frequently required to talk, see or hear
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 15 pounds at times
WORK ENVIRONMENT
Work is performed onsite at a company store and related outside yard and warehouses. Work is performed onsite at a company store and related outside yard and warehouses. Work environment varies as this position often requires time spent indoors at the store seated at a computer, or outside in the elements assisting employees and customers in the yard and warehouse, where exposure to varying weather conditions, including heat, cold, rain, and wind, is expected. The yard environment may involve uneven terrain, dust, and noise from machinery. Work may also be performed in the cage or cab of yard equipment, which may have some climate control features. Personal protective equipment (PPE), such as safety vests, eye protection and gloves, must be worn as required.
Position Type/Expected Hours of Work
- Full-time or Part-time
- Weekend availability
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