Overview:
Are you a people person? Be a First Citizens person. Join our Overland Park branch team and make a difference.
This full-time Sales and Service Representative role will be located at 7950 College Boulevard in Overland Park, Kansas. The successful candidate will demonstrate:
- Communication Skills - Interpersonal: Comfortable and confident with proactively engaging in conversation; Demonstrates professionalism and empathy in customer interactions
- Adaptability: Has the ability to learn and adapt quickly to new information and technology
- Teamwork: Strives to build strong working relationships with those on their team as well as cross-functional relationships
- Flexibility: Capable of handling multiple demands and can readily shift priorities to ensure work is done efficiently; Able to process information and move quickly through problem resolution
Responsibilities:
The essential functions of the job include, but are not necessarily limited to, the following:
- Engaging customers in conversation to understand their banking needs and preferences
- Processing transactions accurately and efficiently
- Providing assistance with account servicing needs
- Facilitating customer awareness and education of bank services, including digital banking capabilities
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs
Qualifications:
- Required Education: High School Diploma or GED
- Required Experience: 6+ months customer service experience AND 1+ years of recent cash-handling experience
- Preferred Skills and Experience:
- 1+ years of prior retail banking experience
- A comfortability with engaging in sales conversations
- Strong working knowledge of Microsoft Office