Sales Operations Manager

Job Description

We are looking for a detail-oriented, self-motivated professional to join our team as Sales Operations Manager, Incentive Compensation. In this role, you will lead a team of analysts and report to the Director, Sales and Channel Performance Operations. You will have experience in sales compensation analytics, modeling and reconciliation preferably in the telecom/technology industry. You have knowledge of compensation plan design and quota setting. You will develop and implement sales compensation plans that drive appropriate behaviors and deliver on our key business objectives. You are highly collaborative and effectively partner with your Channel Directors, Finance and HR peers. You are responsible for ensuring incentive compensation and commission payments are properly calculated and validated for the Mass Market employees on compensation plans, and for indirect partners/agents/properties. You will serve as the lead for sales compensation processes, reporting, and policies for the Mass Markets Sales and Channel Organization.

As a Sales Operations Manager, Incentive Compensation, your duties and responsibilities will include:

Commission Plan development, modeling, and assessment of incentives

Work cross-functionally to set quota targets that tie to budgets and align with business priorities

Establish, enhance and manage internal compensation tools, reports and models

Act as the subject matter expert and lead for compensation reviews and budget tracking

Consistently monitor and manage sales recognition principles and plan compliance

Partner with leadership to roll out KPIs, Metrics, Tools, Dashboards, enhancements, productivity, and performance management initiatives

Calculate, review and approve payments for eligible employees and partners

Validate data feeds for sales and Partners/Agents

Own disputes resolution

Effectively lead, manage and develop direct reports