Job Description
A Sales Gallery Team Lead supervises the Sales Gallery Team to ensure a hospitable, positive and productive environment for our tour guests and Sales team. The Team Lead provides training and support to the Sales Gallery Front Desk team on how to provide the highest level of customer service with all guests at the gallery.
Why do Team Members Like Working for us in this role:
- Excellent health care options (medical, dental, and vision)
- 401(k) with Employer matching
- Employee Stock Purchase Program
- Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
- The industries top training in a lively environment
- Our Go Hilton Team Member Travel Program offers Team Member and family travel discounts
- Perks at Work Discount Program
- $21 per hour
- And so much more.
Responsibilities:
- Supervises the team's tasks which include greeting and seating guests, identifying and contacting the Sales Executive for tours, generating the Sales Executive tour sheet, and printing and completing gift receipts.
- Monitors and maintains opening/closing of the Sales Gallery and assists the team in their duties as needed, including Sales Executive rotation and other related policies and procedures at the Front Desk.
- Assists with gifting preparation and administration.
- Responsible for requesting replenishments as needed and handling the inventory for each Team Member, and reporting any discrepancies.
Qualifications
What are we looking for?
- High School Diploma
- 3+ years experience in Operations, Front Desk, or Reservations in a hospitality capacity
- Previous training experience
- Ability to work a flexible schedule including weekends
- Effectively communicate both written and verbal and the ability to comprehend simple instructions and short correspondence.
- Strong dedication to the consistent delivery of quality guest service
Preferred Qualifications:
- Bachelors Degree
- Previous experience with CHORUS and VOICE systems
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.