Engage8 Solutions is a dynamic team that serves the Nashville community with the best service options in the area. We are a regional team of innovators, inspired entrepreneurs, and goal achievers. Our mission statement holds to the leadership team we have in place. We need our team to innovate to continue leading our industry. That is simply what we do daily for our clients and customers.
Our Sales & Customer Support Representatives work with the Customer Service and Sales team. The Sales & Customer Support Representative will be accountable for establishing best practices and refining processes that support customer care objectives and overall sales margins.
Responsibilities of the Sales & Customer Support Representative:
- Contacting and engaging consumers from provided lead lists from clients, eventually progressing to developing new business and maintaining current relationships
- Answer questions regarding order status, payment, product, promotions, technical problems related to the customer experience
- Displays active listening skills, perceives emotional awareness under challenging situations, and empathizes with customers to enhance an overall positive experience
- Gain product and service knowledge by attending client meetings related to technology, sales promotions, and products updates
- Developing strong leadership and interpersonal skills
- Driving sales through promotional campaigns