Overview
Responsible to perform a variety of customer service functions. Promotes additional purchases and good public relations.
Responsibilities
- Greets customers; provides product and program information, demonstrates product features and explains benefits.
- Strives to turn every potential consumer into a satisfied Badcock customer.
- Responds to customer inquiries.
- Takes, verifies and processes customer orders.
- Inputs customer sales orders and credit agreement/application information in the computer.
- Prepares and explains credit agreement.
- Accepts and inputs customer payments and returns correct.
- Sends correspondence and maintains store records as needed.
- Solicits additional business through telephone and card mailings.
- Post-delivery follow-up.
- Prepares merchandise price tags as required.
- Learns and complies with the company's loss prevention program, works in a safe manner, identifies and resolves unsafe conditions that may result in property damage or personal injury.
Additional responsibilities
- Performs such other duties and accepts such other responsibilities as are necessary and appropriate for the efficient operation of the store.
- Assist store manager in store maintenance, merchandising and display setup.
Qualifications
- High school diploma/GED, Bi- Lingual a plus.
- Six months to one year retail sales, customer service experience.
- Ability to work flexibility involving work hours, including weekends.
- Ability to operate general office equipment.
- Computer data entry.
- Ability to use a calculator to perform fundamental math calculations.
- Ability to communicate effectively with customers, and personnel; assimilate information and make decisions; work under pressure in a detailed, organized manner.
- Ability to plan and organize daily work activities.
- Ability to work independently in the absence of direct supervisor.
- Ability to lift up to 50 lbs. to assist customers loading vehicles and merchandising on the sales floor.
- Ability to sit, lift, stand, walk, bend, twist, stoop and kneel.
Other
Environmental conditions
- Works indoors in a controlled environment. May be exposed dust and airborne particles.
Additional Information
- Competitive Pay
- Medical, Dental, and Vision
- 401K Plan
- Company Paid Life Insurance
- Merchandise Discount
- Vacation and Personal Paid Time Off
Equal Opportunity Employer/Drug Free Workplace