JOB PURPOSE:
Responsible for staffing of community model homes; provides support in the absence of the Sales Consultant. Greets visitors, demonstrates the home and its features. Provides general information to model home customers.
Duties and Responsibilities
- Weekend work may be required
- Staffs model home office
- Answers telephone inquiries
- Responsible for generating appointments from walk-in customers, Realtors and telephone inquiries
- Greets customers
- Demonstrates model home; provides information on home features and benefits
- Provides customers with general information relative to price ranges, specific models, options, mortgage rates and any other information as directed by Sales Consultant
- Provide information regarding community and surrounding area
- Inspect the grounds and models for maintenance problems
- Ensures cleanliness of model homes
- Performs other duties as assigned by management
JOB REQUIREMENTS:
Knowledge and Skills
- Excellent phone etiquette
- Excellent verbal communication skills
- Legible handwriting
- Punctual
- Professional appearance and manner
- Ability to work independently on assigned tasks as well as to accept direction on given assignments
- Customer service driven
- Displays a friendly, enthusiastic, personable manner
- Must be proficient in Windows 7 and Microsoft Office Suite
Education and Work Experience
- Prior customer service experience preferred
- Prior New Home Sales, Property Management, Leasing, or High-End Retail sales preferred with excellent customer satisfaction.
- Real Estate license may be required to advance to a Sales Associate or Sales Consultant role
- Must have a High School diploma or equivalent