Sales and Marketing - Group Sales Manager
Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America Req
Wednesday, January 10, 2024
As an integral part of the sales team, this position is responsible for continuously looking for ways to improve each guest's experience from providing exceptional guest service to assist in the overall sales, marketing, and promotional activities of Halekulani and Halepuna Waikiki. Achieve targeted goals in room nights, revenue and RevPar by conducting sales calls in appointed regions, participating in industry tradeshows, conducting presentations to reservation centers, negotiating and contracting groups, local and corporate accounts.
ESSENTIAL FUNCTIONS
- Solicit business from assigned markets to reach targeted goal in room nights, revenue and RevPar. Responsible market segments include:
- Group - Association
- Group - Corporate
- Group - Incentive
- Group - SMERF
2. Responsible region is all non-Asia group markets across all market segments. 3. Solicit, negotiate and contract group business from the assigned regions either direct or through qualified secondary or third party sources such as, ALHI, LHW, Meeting Planner, Incentive House and/or not limited to travel agents. 4. Travel as required to conduct personal sales calls, participate in travel shows, and select industry conferences and receptions for top clients. 5. Conduct telephone solicitations as required to develop new business or close a contract 6. Develop a result driven action plan that provides the foundation to reach targeted objectives 7. Provide designated reports and analysis that are not limited to:
- Pre-trip Report
- Daily Sales Trip Itinerary
- Post Trip Report
- Expenses
- Month-end Report
8. Evaluate existing promotional sales programs and assist in developing new ones as deemed appropriate for the targeted market segment. 9. Maintain a client database that is shared with all sales managers. 10. Maintain complete knowledge of hotel information as changes and enhancement occur.
- Emergency: Assist with efforts during emergency. On call for all emergency situations.
- Perform all other duties as may be required or assigned.
SUPERVISORY REQUIREMENTS
Reports To: Director of Sales & Marketing, Halekulani and Halepuna
EDUCATION/EXPERIENCE
- Minimum three (3) years hotel sales experience preferred.
- Minimum two (2) years managerial and supervisory skills.
- High school diploma or equivalent vocational training certificate.
- Any combination of education and experience which would provide the necessary knowledge, skills, and abilities to meet the minimum qualifications to perform the essential functions of this position.
LICENSES/CERTIFICATIONS
- Valid Drivers License with clean abstract.
KNOWLEDGE, SKILLS, & ABILITIES
- Ability to anticipate guest needs; respond promptly and acknowledge all guests.
- Ensure familiarity with all hotel services/features and local attractions and activities to respond to guest inquiries accurately.
- Must be able to work without daily supervision.
- Must be highly organized, detail-oriented and have the ability to multi-task.
- Must be able to prioritize tasks while maintaining timeliness.
- Ability to maintain positive guest relations at all times.
- Must exhibit a poised and professional image and good voice image.
- Able to travel away from home base for multiple days/weeks at a time.
- Proficient in Microsoft Word and Excel, Delphi and Epitome knowledge preferred.
PHYSICAL DEMANDS
The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to use a keyboard.
- Ability to sit, stand, walk for up to 8 hours throughout work shift.
- Ability to lift/transport up to 50 lbs.
- Ability to travel distances via automobile, train or aircraft.
- Endure various physical activities throughout the work areas
- Remain in stationary position for one hour throughout work shift.
- Sensory, good speech for clear communications, and good sight for performing administrative skills and sight inspections
WORK ENVIRONMENT
- Indoor, air conditioned environment.
- Outdoor, non-air conditioned environment.
- Exposure to variable temperature conditions.
- Halekulani , 2199 Kalia Road, Honolulu, Hawaii, United States of America