As a Sales Administrator , you will be the first line of customer support. You'll work with the best general, business, and commercial aviation customers from all over the world. You'll keep them flying by receiving, entering, and administering orders for new product purchases and existing product maintenance. To be successful in this role, you'll need to work across internal department lines to devise solutions that meet customer requirements, while providing a top-notch customer experience. Understanding and following processes is a key aspect of this role. You'll be part of the reason our customers consider us a premier instrument, avionics, and aircraft avionics solutions provider.
Responsibilities:
- Serve as the point of contact for customers reaching out by phone and email.
- Process customer orders and provide answers to their questions.
- Collaborate with Inside Sales representatives to provide customers with accurate order, pricing, and lead time information.
- Record all activities using the internal customer database system.
- Communicate within the organization to create and implement customer solutions.