Roll Off Supervisor

JOB TITLE: Roll Off Supervisor

LOCATION: Santa Barbara

Full-Time/Exempt

Annual Pay $80,000 - $96,000

We set our pay based on several factors including knowledge, experience, certification, and location. Combined with our rich competitive benefit package and the rewarding work we do for the environment make MarBorg a great place to work.

POSITION SUMMARY
The Roll Off Supervisor is responsible for onboarding, developing, coaching, mentoring, and performance management of all drivers. Establish and maintain positive relationships with all frontline employees. Spends much of the day in the field with frontline employees to ensure compliance of the company policies and safety procedures by ensuring the activities of all drivers safety and efficiency while providing excellent service to all customers.

Coaching/Developing:

• Provide timely and consistent touchpoints with frontline employees.
• Regular review of best practices to enhance daily performance.
• Focus on understanding and progress of employee safety and productivity goals.
• Identify and address improvement opportunities to ensure continued success.
• Actively practice and document coaching conversations.
• Will perform ride-along with drivers periodically to confirm job site/location hazards and/or safety concerns and properly update Soft-Pak account information with details & photos. Resolves logistical and equipment challenges voiced by drivers to develop and implement a solution with proven driver input and suggestions.

Efficiency:

• Weekly review of Roll Off productivity report to establish productivity goals, ensure adherence to operating standards; and optimize labor utilization, manage hours, and overtime expenses per agreed plans and goals.
• Daily meeting with Dispatch to discuss and review driver staffing and productivity to meet and exceed productivity goals and expectations for all routes/drivers.
• Weekly analysis of all routes and drivers to increase workload capacity & maximize driver utilization. During the peak season, strive to maximize workload & staffing to prevent 12-hour work days. Low season, reduce hours to the extent possible with techniques such as offering time off and cross-training in other lines of business such as Recycle Yard support (Walking Floor).
• Execute all operational plans to help achieve or exceed the department's goals.
• Ensure the Roll Off fleet is always ready to go. Coordinate the out-of-service with Shop to ensure the fleet is available for drivers.
• Operational support may include driving company vehicles in other departments to complete the day's work if necessary, including, but not limited to Roll-Off, Walking Floor, and delivery trucks of waste receptacles.

Performance Management:

• Conducts root cause and detailed investigations for all injuries and incidents, ensuring consistent discipline and retraining. Post-incident ride-along and detailed summary of the discussion.
• Daily review and audits of documentation related to route operations (e.g., Logs, VCR's, driver times, attendance, open or incomplete paperwork submission, and disposal tickets), following up where appropriate to validate productivity goals and full optimization each day of the week.
• Visit and resolve customer issues, perform customer on-site checks to resolve safety issues and service issues, offering alternatives agreeable to both the customer and MarBorg Industries.
• Lead by example to ensure safety practices, policies and code of conduct remain paramount with each employee.
• Teaching and developing an understanding of safe truck operation, procedures, and policies.
• Coaching to ensure proper and safe use of company phones & tablets.

Employee Engagement:

• Build and develop talent on the team, understand employees' career goals and provide coaching to get employees ready for advancement with the Company.
• Create a collaborative, communicative team environment and drive employee engagement with the Company.
• Perform other job-related duties as needed or assigned.

SUPERVISORY RESPONSIBILITIES

Oversees the activities of the Roll Off Drivers, Lead Dispatcher, and Dispatcher. Carries out supervisory responsibilities in accordance with MarBorg's policies and applicable laws. Responsibilities include training employees; planning, assigning, observing & auditing routes and directing work; performance assessment; rewarding and disciplining employees; addressing complaints and resolving problems. Be an influential leader with a positive can-do attitude.

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE:

• Minimum two years in a prior leadership or supervisory experience. Strong knowledge of the waste management industry is a plus.
• Leadership- Ability to be approachable and facilitate coaching conversations with employees and managers.
• Ability to motivate and encourage your direct reports.
• A results-driven Supervisor who will support team, managers, and customers.
• Strong critical-thinking skills and a proactive problem solver.
• The ability to navigate through challenges and find a solution.
• Excellent communication and interpersonal skills.
• Scheduling, personnel management, and training.
• Ability to multi-task with strong organizational skills.
• Computer skills including proficiency in Microsoft Office.
• Class A or B with two plus years of commercial driving a plus.
• Tackle tough technical problems, but also collaborate and share best practices across teams.

EDUCATION

High school diploma or general education degree (GED); and two to five years related experience and/or training; or equivalent combination of education and experience.

CORE COMPETENCIES:

• Doing Good - (i.e., Code of Conduct).
• Making Good - (i.e., Accountability, responsibility, and ownership for a problem).
• Treating People Well - (i.e., Works cooperatively and effectively with others).
• Environmentally Focused (i.e., Employee takes initiative as a LEED building initiative to preserve and improve our local environment for future generations).
• Observant: (i.e., Employee can identify safety or operational deficiencies and to quickly implement a correction).
• Safety Matters: Employee actively participates and promotes a safe and healthy workplace.

NEAT JOB SPECIFIC COMPETENCIES:

Critical Thinking, Data Driven, Decision Making Skills, Employee Development & Management, and Problem-Solving Skills

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of an organization.

MATHEMATICAL SKILLS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

REASONING ABILITY

Ability to apply common sense understanding to carry put instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand; walk; sit; use hands to finger, handle or feel; reach with hands and arms; climb or balance; stoop and talk or hear. The employee will occasionally be required to grasp, push, and pull a bin or cart, and lift containers that can weigh 50 to 90 lbs. Will climb and drive a commercial truck, reach above the shoulder level and use fine manipulation of hands. Specific vision abilities required by this job include close vision, distance vision, and color vision.

WORK ENVIRONMENT:

We are a drug-free & alcohol-free work environment.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential function.

While performing the duties of this job, the employee is frequently exposed to moving mechanical parts, fumes, or airborne particles, and outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; and vibration. The noise level in the work environment is usually loud and dirty. Required to put on protective outfits, like gloves, safety footwear, and hardhat.