RN Patient Navigator

LCMC Health We are a New Orleans-based, non-profit health system on a mission: to provide the best possible care for every person and parish in Louisiana and beyond, and to put a little more heart and soul into healthcare along the way. And that means we do things a little differently around here. Treating people like family is the LCMC Health way, and it always has been. Founded by Louisiana's first freestanding children's hospital, we have grown into a healthcare system that is built to serve the unique needs of our communities and families. Today, we offer six hospital locations: Children's Hospital New Orleans, East Jefferson General Hospital, New Orleans East Hospital, Touro, University Medical Center New Orleans, and West Jefferson Medical Center. We also offer a network of urgent care centers across the greater New Orleans area. With over 2,800 physicians specializing in everything from head to toe, our community can count on us to provide the right care, right where they need it. CHNOLA Children's Hospital of New Orleans is a leader in Pediatric care throughout the Southeast region. We are seeking a dynamic Job Title in the Department. The mission of making care available to all children has allowed Children's to grow as an organization. Children's Hospital is a 247-bed, not-for-profit medical center offering the most advanced pediatric care for children from birth to 21 years. With over 40 pediatric specialties and more than 400 physicians, it is the only full-service hospital exclusively for children in Louisiana and the Gulf South. We invite you to experience the magic of Children's Hospital. JOB DESCRIPTION: Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day-as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES Coordinates written and verbal communication relating to the medical treatment plan between the patient, family, physician, physician staff, and other team members. Communicates and coordinates the treatment plan to internal and external departments and agencies, as needed, to establish and maintain the continuity of patient care. Assists patients in understanding their diagnosis, treatment options, and the resources available. Reviews the medical documentation to assist the physicians in obtaining complete and accurate documentation of their medical treatment plan. Serves as an essential link between patients and all other care providers. Facilitate appointments for consults and support services within established service standards, including social workers, PT, OT, ST, dietitians, physicians, financial resources, etc. Follow patients throughout the care continuum, including inpatient admissions and collaborate with inpatient care management resources. Work with service line personnel to collect data, track outcomes, and support strategic planning process. Demonstrates the knowledge, skill, and coordination to provide nursing care and guidance to the patient from screening to survivorship. Systematically and continually performs the functions of assessing, planning, implementing, and evaluating the care according to the nursing process. Assists patients and their family members "navigate" the system by helping them find solutions to treatment-related problems. Provides education and information to the patient and family, helping to make the care seamless, continuous, and comprehensive. Initiates and documents patient teaching including family and significant others based on assessment of needs. Uses the appropriate patient Education documentation modality regarding the disease process, expected side effects of treatment and community resources. Supports the patient during difficult decision-making periods. Functions in an organized and time-conscious manner. May initiate and perform ongoing review of policies related to service provided. Where appropriate, updates or writes new policies to enhance professional practice. Serves as a resource for community educational events such as health fairs, screenings, symposiums, and lectures as well as staff education. EDUCATION QUALIFICATIONS Required: Bachelor's degree in Nursing (BSN) or must be able to obtain a BSN within three years of their date of hire. EXPERIENCE QUALIFICATIONS Required: 2 years of professional nursing experience in specialty area. LICENSES AND CERTIFICATIONS Required: Louisiana State Board of Nursing - Registered Nurse License Required: American Heart Association - Basic Life Support (BLS) Certification REPORTING RELATIONSHIPS Does this position formally supervise employees? Yes FUNCTIONAL DEMANDS Medium: Medium physical requirements- Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects. Physical Demand requirements are in excess of those for Light Work. PHYSICAL DEMANDS Sitting - Frequent (36-66% of day) Standing - Frequent (36-66% of day) Walking - Occasional (0-35% of day) Climbing (e.g., stairs or ladders) - Occasional (0-35% of day) Carrying objects - Occasional (0-35% of day) Wrist position deviation - Frequent (36-66% of day) Pinching/fine motor activities - Continuous (67-100% of day) Keyboard use/repetitive motion - Frequent (36-66% of day) Talk or hear - Frequent (36-66% of day) OCCUPATIONAL EXPOSURE RISK POTENTIAL Bloodborne pathogens - Reasonably Anticipated Chemical - Not Anticipated Airborne communicable diseases - Reasonably Anticipated Extreme temperatures - Not Anticipated Radiation - Not Anticipated Uneven surfaces or elevations - Not Anticipated Extreme noise levels - Not Anticipated Dust/particular matter - Not Anticipated Other (List) - Not Anticipated POPULATION SERVED Neonate/Infant up to 1 year: Yes Youth (1yr to 15 yrs): Yes Adult (16 and up): Yes The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. WORK SHIFT: Days (United States of America) This job description is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. LCMC Health is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. Application for Employment It is the policy of all member hospitals and facilities of the LCMC Health System (Louisiana Children's Medical Center, Children's Hospital of New Orleans, Touro Infirmary, University Medical Center New Orleans, New Orleans East Hospital, and West Jefferson Medical Center as well as its centers of health care and physician services, East Jefferson General Hospital, Woldenberg Village, Crescent City Physician Inc., and New Orleans Physician Services) to provide equal employment opportunities for all employees and applicants without regard to race, color, religion, sex, age, national origin, citizenship, marital status, gender identity, sexual orientation, veteran status, physical or mental disability, or any other protected status in regard to any position for which the employee or applicant may qualify. Instructions to Applicant 1. You must fully and accurately complete the Application for employment. Incomplete applications will not be considered. LCMC Health and its members may use the information given in the application to investigate the applicant's previous employment and background. 2. The Application for Employment will be considered inactive after 180 days. If you wish to be considered after that time, you must complete a new Application for Employment. 3. If you are hired, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.