RN House Supervisor

POSITION DESCRIPTION Department: Nursing Position: House/Relief House Supervisor Reports To: Chief Nursing Officer I. Job Summary: The House Supervisor is a registered professional nurse who has administrative responsibility for the management of all nursing service functions on his/her shift. This responsibility is extended to all hospital services within the hospital in the absence of administrative personnel. II. Technical and Job Specific Skill: 1. Telephone Skills - Must demonstrate hospital telephone etiquette by answering the phones promptly, courteously and by identifying department and self. 2. Policy/Procedures - Is aware of and follows all hospital and department policies and procedures. 3. Teamwork - Promotes positive co-worker relationships through teamwork and cooperation. Understands and supports the needs of individuals in other departments and promotes conflict resolution. Shares information, work knowledge and experience with co-workers, physicians, and students in a non-threatening manner. Offers assistance and promptly responds to requests. 4. Productivity - Maintains high productivity and performs efficiently regardless of whether the work volume is high or low. Appropriately prioritizes work activities. Responds to difficult situations with self-control and a positive attitude. Makes decisions independently and knows when to ask for assistance. Exercises good judgment and arrives at sound decisions. 5. Major Job Responsibilities: A. Plans and implements the staffing of the nursing units based on patient acuity, activity on unit, and personnel competencies. B. Demonstrates a clear understanding of the technical skills in nursing to enable him/her to make and evaluate nursing care assignments. C. Supervises staffing and the maintenance of quality standards on all nursing units. D. Interview patients as needed to establish priority-nursing needs and to evaluate the level of care that might be required. E. Applies principles of management in order to have a working relationship with all nursing personnel. F. Directs, motivates, and provides supportive counsel and guidance to the nursing staff under his/her supervision. G. Provides input to the Department Managers regarding the performance evaluation of personnel under his/her supervision. H. Uses creativity and initiative in problem solving activities effectively and efficiently. I. Represents Hospital Administration and Assistant Chief Nursing Officer during their absence. J. Determines priorities and displays flexibility in making decisions. K. Maintains staff morale and productivity at desirable levels. L. Knows and interprets Hospital Mission and Policies and Procedures, as well as the functions of other ancillary departments in the facility. M. Maintains local fire and safety regulations. N. Insures effective and efficient operations of the nursing departments within budgetary guidelines for staffing, supplies, and equipment. O. Participates in capital and operational planning. P. Demonstrates the knowledge and skills necessary to provide care appropriate to the age of the patient served (i.e., infant, pediatric age group, adolescent, adult, and geriatric). Q. The cultural needs of the patient are taken into consideration when patient care is planned. R. Accurately documents changes in staffing (master & daily). Communicates changes to Nurse Manager, if needed. S. Utilizes knowledge of JCAHO and DHS standards, regulations, and requirements to assure staffing and nursing care meet requirements. 6. Leadership: A. Delegates task and assignments. Supervises staff assigned to unit on assigned shifts, based on their job description and Scope of Practice. B. Provides guidance and consultation, when needed, regarding effective patient care unit workflow. C. Collaborates with Director or Clinical Manager on budget requirements, capital expenditures, medical staff, and personnel issues. D. Participates in employee performance evaluations and progressive disciplinary process for employees, including recommendations for termination. E. Attends 80% of staff meetings. Actively participates in and leads meetings. Reports unit issues. Sets expectations for unit performance. Sets goals for the unit. Uses skill and knowledge of group dynamics to ensure communication in the unit. Promotes positive and constructive relationships. Promotes teamwork with interdisciplinary staff. F. Knows and recognizes the importance of the hospital Performance Improvement process. Participates in data collection and problem identification. Participates in PI Team and is able to identify gaps. Analyze current process and develop and execute solutions to problems. Acts as a Team Leader, process owner, and/or facilitator for at least one PI Process. G. Participates in and leads additional committees in areas of interest, clinical expertise, or as requested. Is involved in at least one or more committees. H. Develops and implements care delivery model for assigned unit. Involves staff in care delivery change, when required. I. Enforces Hospital Policies and Procedures. Identifies gaps with existing policies and procedures. Gathers information for policy revision including current practice, medical staff input, new technology, and regulatory requirements. Develops and implements policies and procedures affecting nursing practice for assigned unit. Inservices staff when policy change occurs. Evaluates staff compliance to policies. J. Uses skill and knowledge of group dynamics to ensure communication in the unit. K. Promotes constructive and positive relationships. 7. Professional Growth: A. Participates in the development of other staff. Maintains an expert level of practice through continuing education, research and literature. Membership in a Professional organization preferred. B. Demonstrates positive image of nursing. Acts as a role model and mentor for staff. C. Meets minimum scheduling requirements. Adjusts personnel schedule to meet department/hospital needs. Schedules staff to cover needed shifts. Calls in additional staff or sends home staff if needed. D. Attends all mandatory courses as designated by the hospital. Obtains 8 CEU's in area related to clinical practice on assigned unit and/or leadership, and/or specialty development (CEU's for job requirements do not qualify). E. Creates formal and informal learning opportunities for peers regarding practice issues, technology and/or current research. Provides at least two formal learning activities to assigned unit per year. Acts as preceptor and mentor for staff. Identifies and intervenes when staff weaknesses are identified. 8. Patient Rights: A. Instructs new staff to identify and resolve patient right issues. B. Treats all patients, families and co-workers in a polite and respectful manner. C. Acts as advocate for family based on knowledge and expertise. D. Upholds and supports Patient Rights. 9. Performs any other duties or responsibilities, which may be assigned. III. Customer Service, Key Success Factors, and Performance/Process Improvement A. Customer Service - Target 100 Standards of excellence 1. Attitude Smile. Always speak positively about the facility and others Be polite at all times, rudeness is unacceptable Show concern and interest Apologize for problems and inconveniences 2. Keep it Simple Be clear in your communications, both oral and written Provide the appropriate information upon request Document thoroughly and legibly in a timely manner Avoid unnecessary delays Follow-up on issues to ensure closure in a timely manner 3. Sense of Ownership Take charge of, and accept the responsibility and accountability of your position Commit to and live the values of our Hospital: Courtesy, Appreciation, Respect, Empowerment Identify and focus on meeting our customer's needs Think, say, and do: "It is my job" Plan your work and work your plans Get involved and stay informed 4. Awareness Listen carefully to what others say Be cognizant of your environment and address issues/concerns as they appear Be prepared for emergent situations Be aware that what you say and how you say it makes a difference to patients, physicians, and fellow employees 5. Commitment to our Colleagues Work as a team player Treat one another with courtesy and respect Welcome new employees and help them to be successful members of our team Be approachable Recognize and support the expertise of others Exceed others' expectations 6. Ambassadorship Promptly welcome all customers in a friendly manner Introduce yourself with a warm smile and make eye contact Address others appropriately and call customers by their name, when possible Be an ambassador and introduce your colleagues to customers in a prompt and pleasant manner Smile. Always represent the facility in a positive manner 7. Pride Let your positive attitude exhibit your pride in being a member of the LRMC team Take pride in all that you do to provide care for others Enjoy your successes and the successes of others Celebrate our WINS, proudly 8. Hospitality Make people feel welcomed Embrace diversity Strive to eliminate language barriers by seeking out appropriate translators Promote good communication and understanding to facilitate a comfortable and healing environment Offer help do not wait to be asked Treat each individual as if he/she is the most important person in our facility Meet the customer's immediate needs, or find the proper person to do so 9. Privacy and Confidentiality Respect our customers' and colleagues' privacy by not discussing it in public places Communicate with our customers' families and significant others with discretion Maintain patients' modesty and dignity by providing appropriate privacy Knock on doors before entering a room and utilize gowns, robes . click apply for full job details