Review & Adjustment Specialist

Job Responsibilities JOB SUMMARY: Under general supervision, the Specialist will conduct interviews with custodial and non-custodial parents for review and adjustment of court order obligations. Also responsible to employ early intervention strategies to improve child support payment performance. JOB DUTIES: 40% - Essential - Interviews: In accordance with Federal Regulations, conduct interviews with custodial and non-custodial parent for review of court order obligations pursuant to the South Carolina Child Support Guidelines; determine if adjustment is warranted; assemble supporting documentation for court cases; verify and notarize pleadings, schedule hearings, file papers with the Clerk of Court, and utilize DSS terminal. 25% - Essential - Communication & Correspondence: Prepare correspondence and handle telephone inquires regarding Child Support Services. Process and monitor interstate cases; keep other states advised of all activities. Perform location activities as required. 20% - Essential - Intervention Strategies: Participate in research studies related to early intervention strategies in order to improve the child support payment process and related services; document outcomes and submit monthly results. 15% - Essential - Records & Reporting: Provide services in accordance with agency policy. Maintain, in a timely and accurate manner, case records and case narrative recordings (written and electronically) in agency designated system for documentation and auditing purposes as required by agency policy. Ensure personal identifying information (PII) is properly used, accessed, gathered, shared and disposed; protect the agency networks and applications by safeguarding systems, equipment and data. Other duties as assigned by supervisor. Minimum and Additional Requirements MINIMUM REQUIREMENTS: Education - High School or Equivalent Licenses - Drivers License Class D normal < 26,000 Work Exp 1+ years Preferred Qualifications PREFERRED REQUIREMENTS: Education - Bachelor's Degree in administrative management, social service programs, business administration or paralegal Work Exp 2+ years Additional Comments RESPONSIBILITIES JOB KNOWLEDGE Fundamental Job Knowledge - Fundamental working knowledge of concepts, practices and procedures and ability to apply in varied situations SUPERVISORY RESPONSIBILITIES No Supervisory Duties - Not responsible for supervising employees. BUDGETARY RESPONSIBILITIES No Budget Responsibilities - No fiscal responsibility for the department's budget. PHYSICAL REQUIREMENTS: Stand for prolonged period Sit (stationary position) for prolonged period Walk or move about Use hands or feet to operate or handle machinery, equipment, etc Communicate, converse, give direction, express oneself Recognize or inspect visually Move, transport, raise or lower Extends hands or arms in any direction WORKING CONDITIONS: No Work Conditions WORK SCHEDULE: Standard Hrs: 37.5 COMPENSATION INFORMATION Band: 04 ($ 31,561.00 - $ 35,000.00) Salary is dependent upon several factors including, but not limited to, a candidate's previous experience, knowledge, skills and performance in accordance with Clemson's compensation guidelines. ESSENTIAL PERSONNEL LEVEL Normal Operations Required to follow emergency facility closure directives, and not normally expected work on-site during emergency situations. JOB LOCATION: Charleston, SC BENEFITS INFORMATION: Clemson University offers an exceptional benefits package that includes: State Health, Dental, Vision and Life Insurance State Retirement Plan 13 paid holidays 15 days annual (vacation) leave per year 15 days sick leave per year Employee Assistance Program Exclusive perks and discounts as a Clemson University employee: o Employee Tuition Assistance (up to six credit hours per semester after 1 year of employment) o Discounts at various retailers, including cell phones, vacations, car services & rentals, stores and food o Free Microsoft Office for home computer o Clemson athletic events APPLICATION DEADLINE: Review of applications will begin immediately; but this position will remain open until filled. MILITARY AND VETERAN: MILITARY EQUIVALENCY: Clemson University is proud to allow educational equivalency for military technical certifications and trainings that directly relate to the job duties. VETERAN PREFERENCE: South Carolina is making our Veterans a priority for employment in state agencies and institutions. State policy for veteran preference states that for qualifying, full-time permanent positions, a veteran applicant may receive preference if they meet the job's minimum qualifications, were discharged under honorable conditions from the military, and submit their DD-214 for confidential review by the Office of Human Resources. To claim Veteran Preference for qualifying positions, email upon submission of your application. CLOSING STATEMENT: Clemson University is an AA/EEO employer and does not discriminate against any person or group on the basis of age, color, disability, gender, pregnancy, national origin, race, religion, sexual orientation, veteran status or genetic information.