Restaurant Service Manager

Team Member Title: Restaurant Service Manager
Location: Mt. Juliet, TN
Team: Hospitality
Team Member Description: Full Time

Who We Are:

Every day, we take deliberate action to nurture a culture that is grounded in our purpose, to Build a Connection . No matter your area of expertise, at LC, you'll find your why and your place to belong.

Guided by our core values of performance, quality, communication, teamwork, and leadership, you'll be empowered to fuel our growth and create a lasting legacy in our communities. Are you ready to make an impact?

The Team You Will Join:

At The Goat, we're passionate about inspiring genuine moments, promoting social activity, and interacting with every person that walks through the door. In this role, you'll experience that culture as a team member, too. You'll find that The Goat is all about you and the personal experiences and memories we'll help you create here, and perhaps more importantly, that you'll help create for others.

The Difference You Will Make:

This role is responsible for ensuring guests have a great experience while visiting our restaurant, leading and managing the front of house team members, participating in recruitment efforts, coordinating and managing all on-site front of the house training initiatives, and adhering to all required health and safety standards.

Who You Are:

In alignment to the brand framework, this role will focus on creating positive, memorable experiences for our customers, guests, residents and clients alike.
Make an impact through these primary responsibilities: Ensures staff is consistently providing positive, memorable experiences to all guests,
Continuous push to meet financial objectives and drive to increase sales and customer base.
Maintains compliance with regulations and mandates involving the service of alcohol as well as health and safety standards in the work environment. Partners with Experience team to ensure that all guest experiences (leagues, bands, etc) are properly managed and works with the Trainer to retrain and position employees.
Guarantees customer satisfaction by ensuring staff delivers a safe, positive and memorable customer experience.
Responsible for maintaining an environment that meets health and safety regulations as it relates to restaurant expectations.
Works with frontline staff and home office administration to ensure proper onboarding processes are followed and completed in a timely manner.
Assists with food prep, cooking, serving or bar duties when required.
Prepares employee schedules if needed and manages staff under the direction of the General Manager.
Ensures that guests get The Good Life experience every time, and leads by example.
Verifies that guests who order alcohol are of legal drinking age by checking government-issued identification cards.
Coordinates and manages all on-site front of house training initiatives and programs.
Documents performance issues, including recognizing staff and writes employee reviews in conjunction with the General Manager.

What You'll Bring:

Qualified candidates will have at least two (2) years of bar or restaurant operations management experience.
High school degree or equivalent is required.
This role requires outstanding and proven customer service and experience delivery skills.
One must have previous associate management experience including assisting with recruitment efforts and inspiring staff through on-going training initiatives.
Excellent time management skills required.
Service Managers must be able to multi-task and work in a fast-paced, dynamic environment.

How We'll Take Care of You:

At LC, we pride ourselves on taking care of our team members. We offer a comprehensive benefits package with a variety of options to meet your unique needs.

Here are just some of the benefits we offer for being part of our team:

Full Suite of Health Benefits
Retirement Plan with Company Match
Competitive PTO policy
Generous parental and family leave
Strong Company Culture
Career Growth Opportunities
Community Engagement and Volunteerism

For more information about our company or career opportunities, consider following us on LinkedIn or stopping in our location.

The Goat is an Equal Opportunity Employer.

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