The Front Desk Agent is responsible for checking guests in and out of the hotel and providing exceptional service throughout the guests' stay. Giving clear communication and assistance to all guest while upholding the Six Flags Standards of guest service.
What You Will Be Doing:
- Courteously welcome all guests and provide excellent service to ensure guest satisfaction
- Adhere to house rules, departmental policies, and safety standards
- Communicate clearly with guests and management
- Respond to or channel any guest requests/complaints to the department or proper manager
- Handle guest billing in a responsible and professional manner
- Use problem-solving skills to professionally handle any guest issue, question, or concern
- Communicate with other departments to address requests and concerns from guests
How You Will Do it:
- Operate the Front Desk system to make reservations
- Check-in guests into the computer, establishes credit and give the guest accurate information
- Proper distribution of room keys and staff keys
- Handle phone lines from both in-house guests and public calls
- Dispatch pertinent information to corresponding departments
- Responsible for changes to guest room status; ie room changes, early departures and stay-overs
- Checking guest out of the hotel by going over their charges and collecting the payment, room key and balancing/closing out room folio
Additional Job Requirements:
- Must have general computer knowledge
- Previous experience with Credit Card Machine and cash handling preferred
- Must be a friendly, outgoing people person with a good attitude and smile
- Previous experience working with the public in a service provider industry preferred
- Must be able to stand up to four (4) hours at a time and reach above shoulder level
- Must be comfortable answering and transferring calls
- Knowledgeable of hotel property and safari
- Possess ability to multi-task and work in a fast-paced environment
- Possess ability to remain calm and professional in all situations
- Knowledgeable in all hotel and water park services and hours of operation
- Must be able to work weekends, holidays, and other shifts as necessary
While this job description is intended to be an accurate reflection of the requirements of the job, management reserves the right to add or remove duties when circumstances (eg, emergencies, changes in workload, rush jobs, or technological developments) dictate.