Residential Inside Sales

Robert Madden Industries, LTD.

About the Company:

Robert Madden Industries, LTD. is a heating and air conditioning wholesale distributor offering Carrier, Bryant, Payne, and Day and Night equipment alongside a generous line of parts and supplies. After 43 years in business, the company has 18 locations across Texas. The company is uniquely situated in the market because it is large enough to serve many locations in Texas while retaining the family-owned feel that started in 1979.

About the Position:

Robert Madden Industries, a leading HVAC equipment and supplies distributor, has an immediate full-time opening for Residential Inside Sales at our Lubbock location. This position works closely with Residential Territory Managers as the "in-house" equipment and supplies contact for customers. Coordinates with the Parts Department and Warehouse to properly process equipment, parts, and supplies. Applicants must possess strong competencies in computer skills, have strong attention to detail, be self-motivated, and have the ability to work in a fast-paced environment while providing exceptional customer service.

Essential Responsibilities:

Answers incoming phone calls from customers regarding equipment and supply orders
Processes equipment sales orders for dealers/customers
Communicates with vendors and manufacturers regarding job completions
Discretionary oversight of inventory controls
Contacts suppliers/manufacturers regarding the order information
Offers sales/customer service to existing and potential "House Accounts."
Knowledge of Computer Programs including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, SAP, CRM

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Qualifications, Attributes, Education, and Experience:

Minimum of 2 years of computer experience
A general understanding of the HVAC industry is desired but not required
The candidate must be punctual and dependable
The ideal candidate should be able to work in a fast-paced environment
Provide exceptional customer service.
Ability to multi-task
Applicant must have a valid Texas driver's license.
Authorized to work in the United States

Computer Skills:

Knowledge of Computer Programs including but not limited to Microsoft Word, Excel, Outlook, PowerPoint, SAP, CRM