Do you want more than just another job? Are you ready to team up with an organization that values your contributions? Then Hired by Matrix is for you.
Working with some of the US' premier companies, we excel at connecting candidates with positive cultures and dynamic teams. We even go the extra mile with our signature Consultant Appreciation Program (CAP) to help them in their future job searches.
Hired by Matrix has provided talent solutions to enhance organizations' team capacities for over three decades. As a full-service search firm, we partner with companies across industries, including Financial Services, Fintech, Consumer Goods and Services, Security and Logistics, Pharmaceutical / Biotech, Technology, Automotive, Engineering, and Healthcare.
At-a-Glance: Are you ready to build your career by joining a global hospitality company? If so, our client is hiring a Reservations Consultant.
What You'll Do:Reservation Processing Activities:
- New vendor reservations pulled from extranets and input into iHotelier
- Monitor team email inbox for new reservations
- Reservations from daily iHotelier file are uploaded in a timely manner
- Reservations charged where automatic payment processing did not occur
- Cancelations and modifications processes and documented in daily file
- Refunds processed and documented daily
Provide customer service and resolution for escalated issues:
- Work directly with customers, resorts staff, call center staff, vendors to investigate and negotiate resolutions for referred customer service issues
- Monitor team 800 phone line for incoming customer service, customer service certificate reservations, and third party reservations support
Administer Payment Issues:
- Process reservation denials and cancellations for reservations booked via third parties where the credit card payment was declined, contacting guest or the third party as appropriate
- Provide support to resort staff and customers in case payment information questions are raised
What You Bring: - High School Diploma
- One year travel/tourism/vacation ownership industry customer service experience or equivalent customer service oriented industry
- Demonstrated ability to work under pressure
- Possesses good written and oral communication skills
- Ability to multitask and to work in multiple computer systems
- Familiarity with accessing, navigating and filling out forms online
- Moderate proficiency using Microsoft Excel, Microsoft Word
- 1 year call center experience
- Hospitality experience is a plus
- Detail oriented
- Payment collections
- Must be flexible and open to working weekends
Position Type: Contract
Get in Touch:We want to hear from you. If you think you'd be a good match, submit your resume and reach out to Sparsh at to learn more.
Who We Are:Since 1986, Hired by Matrix, Inc. has improved our candidates' lives with exciting job opportunities that provide outstanding career advancement. Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days, and a 401k option with a company match after one year.
Hired by Matrix is an Equal Opportunity Employer and proud to be certified as both a Woman-Owned Business Enterprise and a Woman-Owned Small Business.
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