Position - Maintenance / Repair Technician
Location - Minneapolis, MN 55001
Pay Rate -$20.00/Hour/W2 + IRS Mileage
Shift Time: 2:30 pm to 11 pm Tue to Sat
Duration: 6+ Months (Contract to Hire)
Job Description:
Field Service Technician What is your goal?
Many of our new technicians are looking for an opportunity to develop their skills and pursue a career with our nationwide service organization. Our technicians come from all kinds of backgrounds and experience levels. If you are new to the role, our training program will give you all the skills needed to become proficient servicing our ATM, Point of Sale (POS), and other products.
What is the Role?
- Our entry level Field Service Technicians respond to basic customer requests for equipment issues.
- Candidates will be a part of a team and a territory where customer requests will be assigned throughout the day.
- Using provided tools and repair kits, you will travel to customer sites to resolve the issue.
- Our entry level technicians respond to 5-8 calls per day across their territory.
- Performing maintenance on ATMs (e.g., card reader, printer, reset and test devices, etc.).
- Electro mechanical repair.
- Performing basic installation functions (e.g., set up and test equipment, pulling cables, mounting devices, installing locks)
- Performing technical fixes such as clearing paper jams, card jams, bill jams, etc. -Inspecting products for correct operation and resolving noted issues and/or escalating according to established procedures.
- Prioritizing and planning service calls , Works within a team environment, completes all required paperwork, manages, and maintains service parts inventory -Contacting the customer with the estimated time of arrival -Working with customers to ensure satisfaction with service delivery and understanding of product functionality
Climb the Ladder at Diebold Nixdorf (DN): Are you ready to see how far you can go?
- There ae opportunities to grow and succeed at DN, and we are proud when our people achieve more.
- It shows the fact that so many of our Field Operations supervisors, managers, and directors started as Field Techs themselves.
- They know exactly what it takes to thrive and how to best support their team, whether that means onsite backup or being available to talk through issues.
- Join our apprenticeship program for support moving up with training and experience.
- Build a strong foundation for a career that progresses as you do.
The benefits are clear:
Once you successfully complete the 90-day apprenticeship program and are hired as a DN employee, you will be provided with a company car, uniform clothing, industry leading retirement savings and 401(k) plans, comprehensive healthcare insurance options, dental and vision plans, flexible spending, family leave and paid training and time off - we offer tuition reimbursement, employee discounts, and a selection of other programs to support team members and their families.
Qualifications
Approx. 50-70-mile travel range.
Physical & Technical Requirements:
- Ability to lift 50 pounds and work in close quarters within and around the equipment.
- Familiarity with computer operating systems and a variety of consumer communications devices, such as smart phones.
- A valid driver's license with satisfactory driving record within company-required standards.
- Travel to and from assigned territories and company facilities, including during inclement weather is essential.
- Ability to successfully pass background and drug testing
- Reliable transportation during first 90 day of the apprentice program In the Field:
Every day brings something different, so Field Techs should be comfortable in a lot of different settings, for example:
- Inside banks and retail establishments
- Outside in all weather conditions, possibly for extended periods of time.
- Consistent and punctual attendance. The ability to work overtime, weekends, second shifts or participate in an on-call rotation when scheduled
- Out of the box thinkers. You must be able to work with little supervision and have the ability to apply common sense, experience, and the theory towards solving and decision making.
Who you are matters here - we're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.