Release/Change Manager
Salary: Starting at $120k + bonus
Location: Tampa, FL
On-site: 5 days/week
We are unable to provide sponsorship for this role
Qualifications
- Bachelor's degree in information technology, Computer Science, or a related field.
- ITIL Foundation certification is a must; higher-level ITIL certifications are a plus.
- Proven experience as an ITSM Release Manager and Change Manager.
- Strong background in implementing and managing ITIL-based processes.
- Experience with enterprise-level release and change management tools.
- Project Management Professional (PMP) certification.
- Knowledge of DevOps practices and principles.
Responsibilities
- Plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations.
- Collaborate with cross-functional teams to define release scope, objectives, and deliverables.
- Conduct risk assessments and implement mitigation strategies to address potential issues during the release process.
- Oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized.
- Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure.
- Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes.
- Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.