We are unable to sponsor for this permanent Full time role
Position is bonus eligible, and requires working onsite 5 days per week
Prestigious Enterprise Company is currently seeking a Release and Change Manager. Candidate will plan, coordinate, and execute software releases, ensuring minimal impact on IT services and operations., as well as oversee the end-to-end change management process, ensuring that changes are properly documented, assessed, and authorized.
Responsibilities:
- Collaborate with cross-functional teams to define release scope, objectives, and deliverables.
- Conduct risk assessments and implement mitigation strategies to address potential issues during the release process.
- Establish and maintain release schedules, milestones, and communication plans.
- Facilitate all meetings related to the Release Management process.
- Work closely with stakeholders to evaluate the impact of proposed changes on IT services and infrastructure.
- Facilitate Change Advisory Board (CAB) meetings to review and approve/reject change requests.
- Implement and enforce change management policies and procedures.
- Leverage ITIL best practices to enhance the efficiency and effectiveness of release and change management processes.
- Ensure alignment with ITIL service life cycle stages, emphasizing continual service improvement.
- Actively contribute to the development and improvement of ITSM processes based on ITIL guidelines.
- Maintain accurate and up-to-date documentation for release and change processes.
- Generate and analyze reports to measure the performance and success of release and change management activities.
- Provide regular updates to stakeholders and management on the status of releases and changes.
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field.
- ITIL Foundation certification is a must; higher-level ITIL certifications are a plus.
- Proven experience as an ITSM Release Manager and Change Manager.
- Strong background in implementing and managing ITIL-based processes.
- Experience with enterprise-level release and change management tools.
- Excellent communication and interpersonal skills.
- Analytical mindset with a focus on problem-solving.
- Ability to work collaboratively with cross-functional teams.
- Detail-oriented with a commitment to quality and accuracy.
Preferred Skills:
- Project Management Professional (PMP) certification.
- Knowledge of DevOps practices and principles.